Ninja Van is a logistics company that provides hassle-free delivery services across Southeast Asia. Founded in 2014, it has grown to be the region's largest last-mile logistics provider, serving over 35,000 merchants and handling more than 1,000 parcels per minute in six countries. As a technology-driven company, Ninja Van utilizes cutting-edge software and operational concepts, including algorithm-based optimization, dynamic routing, end-to-end tracking, and a data-driven approach to deliver best-in-class services. The company is continuously seeking improvements and new ideas to further shape the logistics industry. This role focuses on customer care, involving handling customer complaints (80% of the role), supporting operations (5%), gathering information (5%), and customer visits (5%).