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Customer Success Partner

Bogota, Colombia (Hybrid)

Customer Success Partner

1 Month ago • 3 Years + • Logistics

About the job

2 skills required for this role

Test your skills to join the top 1% applicants for this job

communication

account-management

Job Description

Customer Success Partner role focused on developing customer relationships for retention and loyalty. 3+ years of experience in similar roles, knowledge of reefer logistics is a plus. Strong communication and stakeholder management skills are essential.

Must have:

Customer Relationship
Account Management
Communication Skills
Stakeholder Management

Good to have:

Reefer Logistics
Digital Marketing
Omni Channel
Contract Management

Perks:

Diverse Workplace
Inclusive Environment

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The role is focused on developing customer relationships that promote retention and loyalty. They will support and work together with the Area Sales Team to ensure that assigned customers achieve their expected business outcomes with Maersk solutions.

Your responsibilities:

Ensure internal alignment on customer’s goals and marketing strategies. Partner with cross functional Maersk teams to develop and execute omni channel digital marketing strategies that maximize value for customers
Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship
As a customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed
Manage the Allocation process and coordinate with customers to ensure they deliver on the commitment.
Manage the tender handling process and co-ordinate with TCM to ensure a comprehensive and competitive offer is submitted to the customers
Co-ordinate the L&S Quoting & contracting process with the relevant stakeholders
Timely contract renewals & contract management

What we are looking for:

A minimum of 3 years of experience in similar roles. Knowledge of reefer logistics is a plus.
Advanced English proficiency is preferred.
Account management execution
Commercial knowledge
Excellent communication skills
Building customer relations
Stakeholder management
High-level product understanding including how it solves different customer pains

#LI-KV1

#LI-Hybrid

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

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