Customer Support Executive (Games)

DYNAMICNEXT is one of the leading Game Development Studios in India. Our focus is on creating top-quality mobile games for international markets. We have launched several successful game titles, received millions of downloads, and have a strong player community.

We are seeking a ‘Game Support Executive’ who will bring strong customer service skills and a positive attitude to our team. We are especially interested in avid gamer and mobile game enthusiasts. As a Game support Executive at Dynamicnext, you will be the first point of contact for players and will be a critical brand ambassador.

Your role:

• Resolve player concerns.
• Supports game players via email, forums, chat, ingame and social media channels.
• Identify player’s needs, clarify information, research every issue, and provide solutions and/or alternatives
• Give accurate and real-time responses to player inquiries
• Keep accurate detailed notes per intake
• Offer inputs and player behaviour insights based on interactions to Production team
• Escalate issues to appropriate teams when necessary

Qualifications:

• One or more years of experience in customer service is preferred
• Knowledge and passion for mobile games (especially MMO, RPG) is a must
• Experience using various Operating Systems and documenting tools
• Excellent typing speed, verbal and spoken English skills
• Good comprehension and documentation skills
• Ability to maintain poise and a professional attitude during periods of high complaint volume
• Ability to communicate effectively and professionally with others, from customers to coworkers

Note:- Preference will be given to candidates from Kerala. Salary is not a constraint for the right candidate.