Customer Support Manager

About Us:

At Next Comms Talk, we believe communication is the cornerstone of innovation and growth. As a dynamic and forward-thinking communications firm, we specialize in brand strategy, public outreach, and strategic development. Our mission is to develop the next generation of communication leaders by equipping them with tools, mentorship, and real-world experience in a collaborative environment.

Job Description

We are seeking an experienced and dedicated Customer Support Manager to lead our support team in delivering top-tier service to our clients. The ideal candidate will be passionate about customer satisfaction, team leadership, and operational excellence. This role involves overseeing day-to-day support operations, developing customer service strategies, and ensuring that client needs are met with efficiency and professionalism.

Responsibilities

• Supervise and guide the customer support team to meet performance standards

• Develop and implement customer service policies and procedures

• Handle complex customer inquiries and escalations

• Monitor support metrics and prepare performance reports

• Collaborate with other departments to improve customer satisfaction

• Train and coach new support staff

• Ensure timely and effective communication with clients

• Identify opportunities for process improvement

Qualifications

• Proven experience in a customer support or client services management role

• Strong leadership and team management skills

• Excellent communication and problem-solving abilities

• Ability to work in a fast-paced environment and manage multiple priorities

• Proficient in CRM systems and support tools

• Bachelor’s degree in Business Administration, Communications, or a related field preferred

Benefits

• Competitive salary ($54,000–$61,000 per year)

• Career growth and development opportunities

• Paid time off and holidays

• Health, dental, and vision insurance

• Supportive and creative work environment

• Ongoing training and learning programs