##### Growe welcomes those who are excited to:
- Respond to customer queries via live chat, email, or phone regarding account issues, payments, games, bonuses, or platform navigation;
- Assist users with troubleshooting technical issues related to the platform, such as login problems, website errors, or software glitches;
- Help users with account-related tasks like registration and updating account information;
- Assist customers by explaining the rules of various games (sports betting, casino games, etc.) and how betting works;
- Report and escalate issues related to game errors or malfunctions to the relevant technical or support teams;
- Clarify questions related to betting odds, how bets are settled, and how winnings are calculated;
- Assist with issues related to deposits, withdrawals, and other payments;
- Ensure that customers comply with regulatory requirements, such as age verification, responsible gambling limits, and local gambling laws;
- Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling.
##### We need your professional experience:
- 1+ years of experience in customer support/call center;
- English proficiency at an Intermediate level or higher;
- Proficient knowledge of customer service, and standard practices and procedures;
- Knowledge of sales principles and methods;
- Able to maintain customer confidentiality.
##### We appreciate if you have those personal features:
- Excellent verbal and written communication skills;
- Attention to detail;
- Problem-solving skills.
##### We are seeking those who align with our core values:
- GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
- DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
- BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.