Director - Account Management & Client Engagement

21 Minutes ago • 15-17 Years

Job Summary

Job Description

Aeries Technology is seeking a Director – Account Management & Client Engagement to lead strategic client relationships and drive end-to-end transformation initiatives. This role involves acting as a strategic advisor to C-level stakeholders, managing client expectations, overseeing key deliverables, and ensuring operational efficiency. The Director will also focus on internal controls, governance, and supporting account growth through proactive engagement and trusted advisory support, collaborating with global and cross-functional teams.
Must have:
  • 15+ years of experience in account management, client partnership, and transformation.
  • Postgraduate qualification.
  • Act as a strategic advisor to C-level stakeholders.
  • Manage end-to-end client relationships and service delivery.
  • Lead high-performing transformation teams.
  • Oversee key deliverables including transformation roadmaps, reporting, and governance.
  • Monitor KPIs/SLAs, resolve escalations, and drive client satisfaction.
  • Lead end-to-end transformation initiatives (automation, digitization).
  • Partner with clients on governance and compliance frameworks.
  • Strong understanding of technology platforms, enterprise systems, and digital transformation concepts.
  • Proven track record of managing and growing key accounts.
  • Skilled at managing expectations, handling escalations, and navigating complex client environments.
  • Strong grasp of project management methodologies.
Good to have:
  • Preferred industry experience: Technology / IT / ITES / Digital & e-commerce / SaaS / Tech consulting.
  • Ability to build trusted relationships with senior client stakeholders.
  • Experience overseeing multi-disciplinary delivery teams or programs.
  • Collaborative working style.
  • Ability to thrive in fast-paced, high-growth, or ambiguous environments.

Job Details

About Us

Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees. Read about us at https://aeriestechnology.com

About Business Unit

Corporate BU

Roles and Responsibility

Position Title: Director – Account Management

Type of employment: Full time

Experience: 15+ years

Qualifications: Postgraduate

About Us:

Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico and Singapore. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.

Read about us at https://aeriestechnology.com/careers/

Key Responsibilities:

Stakeholder & Account Management

  • Act as a strategic advisor to C-level stakeholders on compliance, operational efficiency, and transformation initiatives.
  • Manage end-to-end client relationships, ensuring alignment of service delivery with client expectations across functions.
  • Lead high-performing transformation teams and collaborate cross-functionally with operations, IT, HR, TA and executive leadership.
  • Oversee key deliverables including transformation roadmaps, reporting and governance.
  • Monitor KPIs/SLAs, resolve escalations, and drive continuous improvement and client satisfaction.
  • Support account growth through proactive engagement and trusted advisory support.

Transformation & Strategy

  • Lead end-to-end transformation initiatives for client organizations, focusing on automation, and digitization across operations.
  • Collaborate with global teams to drive change management and implement scalable, future-ready operating models.
  • Deliver strategic insights and solutions on the internal controls as part of broader transformation programs.

Internal Controls & Governance

  • Partner with clients to assess and align their governance and compliance frameworks, ensuring transparency and operational integrity.
  • Collaborate with risk and compliance stakeholders to support audit-readiness, data integrity, and regulatory compliance as needed.

Qualifications & Experience

  • 15+ years of experience across account management, client partnership & transformation.
  • Preferred industry experience: Technology / IT / ITES / Digital & e-commerce / SaaS / Tech consulting.
  • Strong understanding of technology platforms, enterprise systems, and digital transformation concepts.
  • Ability to build trusted relationships with senior client stakeholders
  • Proven track record of managing key accounts, client relationships, and growing accounts
  • Experience overseeing multi-disciplinary delivery teams or programs on behalf of clients
  • Skilled at managing expectations, handling escalations, and navigating complex client environments
  • Strong grasp of project management methodologies
  • Collaborative working style with both clients and internal teams
  • Ability to thrive in fast-paced, high-growth, or ambiguous environments

The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company.

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