Field Service Technician

1 Year ago • 3 Years + • $50,000 PA - $58,000 PA
Facility Management

Job Description

The Field Service Technician will support fuel cell products installed in electric lift trucks, focusing on preventative maintenance and resolving breakdowns. Responsibilities include installation and servicing of fuel cells at specific customer locations, reporting breakdown events, ordering parts, and maintaining fuel cells. This role requires excellent technical, communication, interpersonal, and motivational skills due to significant customer interaction. Duties involve maintenance, diagnostics, troubleshooting, specialized service procedures like field retrofits and upgrades, on-call support, purchasing tools and parts, and potentially working with high-pressure hydrogen storage and fueling systems. The technician will also provide feedback to service representatives, complete administrative tasks and documentation, and enforce safety procedures.
Good To Have:
  • Knowledge of lift truck operation and applications
  • Formal training and education in lieu of direct experience
Must Have:
  • High school diploma or equivalent with technical electrical coursework
  • 3+ years of mechanical and electrical troubleshooting experience
  • Valid driver's license and clean driving record
  • Ability to lift 50 pounds unassisted
  • General mechanical aptitude
  • Computer proficiency (Word, PowerPoint, Excel, Outlook)
  • Strong interpersonal and communication skills
  • Ability to work independently
  • Dedication to quality
  • Punctual and reliable
  • Technician must provide own standard tools

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Field Service Technician

Status: Non-Exempt (hourly)                                                            

Department: Field Service

Position Summary

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location. This person will also be responsible for reporting breakdown events, parts ordering and maintenance of fuel cells at a specific location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills. 


Core Duties and Responsibilities

  • Maintenance and service of fuel cells at customer sites.
  • Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
  • Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
  • Providing on-call and emergency support service to customers as required
  • Purchasing tools, equipment, and parts for customer service and support as required. 
  • May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
  • May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
  • Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
  • Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
  • Exhibiting and enforcing safety procedures in the field or customer sites.
  • Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
  • Represent Plug Power in a professional manner at all times and in all interactions
  • Perform other duties as assigned.

Education and Experience

  • Minimum high school diploma or equivalent with technical electrical coursework
  • Three (3) or more years of direct experience in mechanical and electrical troubleshooting
  • Formal training and education may be also considered in lieu of direct experience
  • Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
  • Must be able to lift 50 pounds on regular basis unassisted
  • Knowledge of lift truck operation and applications is highly preferred
  • General mechanical aptitude is required
  • Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
  • Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
  • Excellent verbal and written communication skills
  • Creativity in solving technical problems
  • Ability to work independently
  • Uncompromising dedication to quality
  • Exceptional time management skills with the ability to handle multiple tasks
  • Punctual and reliable
  • Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug power

#HP

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