Health & Risk Benefits Client Manager

We are seeking a Health & Risk Benefits Client Manager to join the team in our London office.

As a Client Manager you will develop and maintain a portfolio of Healthcare and Protection clients by providing quality consulting advice and ongoing service.

This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

• Ensure that revenue from this portfolio is profitable and to expand business lines and service delivery where appropriate
• Manage and develop strong client relationships and win new business.
• Work pro-actively with internal teams to deliver client expectations in line with agreed client account plans
• Identify business opportunities from client portfolio and your own network
• Provide a service compliant with all procedures and Mercer Code of Professional Conduct and the FCA
• Work with support team assigned to ensure the delivery of services to each client in line with Mercer standards

What you need to have:

• Financial and Commercial acumen (including fee negotiation skills)
• Previous Health & Protection related experience
• Proven consulting and relationship management skills
• Good technical, product and process knowledge
• Good inter-personal, communication and time management skills

What makes you stand out:

• In depth Healthcare and Group Risk knowledge is essential
• Attention to detail and strong organisational skills
• A natural desire to provide exceptional customer service

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.