IT Service Center Analyst

Let’s be #BrilliantTogether

Overview

The IT Service Center Analyst is vital to ISS STOXX's global customer support, offering first-level support to offices in the US, EMEA, and APAC. This role requires a skilled communicator, technical expert, and problem solver who excels in providing timely resolutions across various support channels.

Responsibilities

• Serve as the “Face of IT” to the customer community, ensuring a positive IT image.
• Support multiple office locations, primarily in the EMEA region and time zones.
• Provide tier 1 global support, document work performed, and maintain SLA compliance.
• Install software, patches, and updates on desktops and laptops.
• Troubleshoot basic network, software, and printing issues.
• Communicate effectively with users and IT teams regarding service status.
• Support Office365, SharePoint, Exchange Online, and MDM for mobile phones.
• Collaborate with vendors and IT support teams to resolve technical problems.
• Document IT desktop procedures and ensure customer satisfaction.
• Apply a business-focused approach to assignments and responsibilities.

Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• Flexible to work different shifts supporting multiple time zones.
• At least 1 year in a tier 1 IT role in a fast-paced environment.
• 2+ years supporting Microsoft 0365 products.
• Experience with IT ticketing systems (e.g., ServiceNow, Jira) and ITIL framework.
• Knowledge of Active Directory and various hardware platforms (Dell, Lenovo, HP, Apple).
• Ability to support iOS and Android devices; certifications like A+ or MCSE are a plus.
• Excellent communication skills in English, both written and verbal.
• Strong problem-solving, critical thinking, and multi-tasking abilities.
• Proven ability to provide excellent customer service and follow up on incidents.

Work Location & Schedule

• Amenable working on a non-traditional (mid-shift schedule, from 2PM-11PM Manila time).
• Hybrid work arrangement (3 days onsite per week). Office is located in Ayala North Exchange Tower 1, Ayala Makati.
   

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What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let’s empower, collaborate, and inspire.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. 

Visit our website: https://www.issgovernance.com       

View additional open roles: https://www.issgovernance.com/join-the-iss-team/      

Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).  All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.