L1 Technical Support Specialist
Job Summary
Job Description
- Process customer requests in Jira service desk system
- Maintain the project infrastructure
- Work with code in GitLab
- Excellent communication skills in Russian
- English proficiency at B1 or higher
- Full-time remote work opportunities and flexible working hours
- Comprehensive Mental Health Programme
- Private insurance
- Sports program compensation
- Free online English lessons
- An additional 1 Day off per calendar year
- Generous referral program
- Training and participation in international conferences
4 skills required
Job Details
Overview:
SOFTSWISS continues to expand the team and is looking for a L1 Technical Support Specialist.
We need a true, experienced and accomplished professional who shares our culture and values.
Key responsibilities:
- Processing customer requests in Jira service desk system
- Maintaining the project infrastructure
- Working with code and project configuration files in GitLab
- Interaction with related departments
Required Experience:
- Higher or incomplete higher education, preference for graduates of technical universities
- Independence and responsibility
- Ability to work in a team
- English proficiency at B1 or higher
- Excellent communication skills in Russian
What we offer:
- Full-time remote work opportunities and flexible working hours
- Comprehensive Mental Health Programme
- Private insurance
- Sports program compensation
- Free online English lessons
- An additional 1 Day off per calendar year
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events.
About Us:
SOFTSWISS is an international company and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognized industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.
Our Mission:
Changing the iGaming industry through technological innovation.
Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.
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