Lab Infrastructure Technician

Calix supports the skyrocketing demand for broadband and managed services by offering world class cloud and software platforms which enable BSPs to simplify their operations, excite their subscribers and grow their value. Global Labs is seeking a highly skilled, organized and motivated Lab Technician to join our team in supporting Broadband Networking Infrastructure.

The Candidate will join an experienced team of individuals working onsite in a fast-paced Data Center based Lab Environment. Candidates will work closely with Lab Management, System Administrators, Network Engineers, Test Engineers, and Lab Technicians while also having the opportunity to interact with Internal Customers and other Resources around the world.

Responsibilities:

• Provide hands-on support in a Data Center based Telecom Equipment Lab for large-scale enterprise networks and systems from L1 – L2.
• Work closely with Fiber and Copper based Networking and PON gear for Timely Installation, Powering, Cabling, Troubleshooting and Configuring of Telecommunications and Data-communications products and devices.
• Maintain and improve Velocity Automation Asset and Café (Automation Framework Environment) test harness.
• Support development of Python libraries for automation framework.
• Create, Verify, Monitor, Modify and Update Connections and Configurations; track all changes and thoroughly document all details within the on premise or cloud-based infrastructure systems.
• Support product development and cadence release cycles by working in close collaboration with other Technicians, Engineers, Software Developers and Management ensuring adequate and timely closure of Jira tickets.
• Communicate (in writing and verbally) with team members and management professionally in the lab and with many remote teams and customers throughout the world.
• Develop a strong understanding of products and the lab’s automation infrastructure.
• Grow skillsets in technical areas to compliment lab operations.

Qualifications:

• Competency in Telecom, Datacom, Networking and Cloud Computing fundamentals.
• Hands-on experience with Python (Python3).
• Understanding of computer programming concepts, data structures, standard coding practices and object-oriented programming.
• Experience in working in Linux environment
• Strong background and experience in setting up, installing, configuring and troubleshooting networking and telecom gear including switches, routers, SFPs, etc. from L1 – L2.
• Knowledge of PON based FTTX systems and components including ONT and OLT.
• Must be Detail Oriented and Highly Organized, with outstanding Analytical, Critical Thinking, Problem Solving and Time Management skills.
• Technical knowledge in Cabling, Facilities Maintenance and Systems Management.
• Experience with Asset Management, RFID tagging, and Jira Ticketing System is desirable.
• Team Player with strong focus on Customer Service.
• Display Strong Work Ethic, Discipline and Professionalism.
• Competency in MS Office.
• Excellent technical communication skills in English, in both verbal and written communications.
• A Certificate or 2-year AS equivalent as a Networking Technician.

About Us

Delivers a broadband platform and managed services that enable our customers to improve life one community at a time. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.

This is the mission - to enable CSPs of all sizes to Simplify. Innovate. Grow.