Manager - Transactional Services

Company:

Guy Carpenter

Description:

We are seeking a talented individual to join our Operations team at Guy Carpenter. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Manager– Transactional Services

We’re seeking a Manager - Transactional Services who will lead a team of people supporting various Geographies and engagement with senior leaders on strategic discussions. Opportunity to enhance your knowledge in Re-insurance broking domain as well as Leadership skills. Immense opportunity to lead Change Management initiatives as teams will be undergoing system/process migration. Within the first 30 days, we expect you to gain in-depth knowledge of the service you would handle & understand the role requirements. Within 60 days, attain competency & establish good relationship with all colleagues & onshore stakeholders & finally within 90 days, be able to manage the team seamlessly with limited support. Leading operational delivery for the team/BU/entities assigned and provide dashboard and metrics to show trends, figures and business insight.

We will count on you to:

• Demonstrates strong knowledge of technical/functional insurance and reinsurance concepts, terms and contract clauses including Excess of Loss, Facultative & Proportional treaty.
• Demonstrates basic knowledge of market practices within technical domain areas
• Networks with external groups to increase own knowledge of the technical area.
• Responsible for operational issues within direct area of responsibility; maintain robust operational management discipline using reporting metrics, ensuring all colleagues are operating rigorously within all published procedures and professional standards. 
• Able to lead team members in day-to-day operations to ensure accuracy and quality of work in order to provide outstanding client service.
• Ensure Compliance adherence to internal and external regulators guidelines
• Be actively involved in managing FMEA, Risk Register and all compliance related matters as per the defined timelines.
• Has good understanding of the concept of operational risk and how this is controlled within organization/department.
• Helps teams minimize E&O exposure.
• Manage migrations seamlessly – This includes system and/or work transfers by proactively identifying roadblocks, provide solutions and perfect execution
• Ensure team members are trained adequately and all training documents/records maintained within the team.
• Manage capacity planning and forecasting
• Ensure leave policy as per business demands
• Adherence to the Engagement rhythm - Conduct monthly performance reviews and appraisals within agreed timelines
• Succession Planning - Identify and develop individuals for next level with IDP and support bottom quartile colleagues with Performance Improvement Plan
• Personally coaches and develops team members spending adequate time with them.
• Ensure attrition is managed as per the company standards. Strong Early Warning system (EWS) management to identify early and accurate detection
• Develop effective relationships with the stakeholders (internal and external) and participate and contribute in meetings
• Embed a continuous improvement culture by motivating & influencing teams to drive process improvement
• Participate in central projects and deliver as per the agreed objectives

What you need to have:     

• Excellent communication and leadership skills
• Organizational and time-management skills
• Knowledge of Reinsurance Broking business and the related terminologies.
• In-depth knowledge of performance metrics
• Ability to prioritize and handle multiple tasks/projects during peak volume periods
• Collaborative mindset across levels and teams
• Good command on MS Office applications (MS-Excel, MS-Word)
• Graduate (Commerce preferable)

• 6+ years of experience in Reinsurance broking in the operations area
• The position requires technical expertise (XOL, Facultative & Proportional Treaty business)
• Minimum 2+ years of people management experience

What makes you stand out?

• Adaptable communicator, facilitator, influencer and problem solver
• Good relationship skills, Proven ability to work on own initiative as well as in a team 
• Ability to multi-task and prioritize time effectively
• CII Certification
• Past experience of leading a team of 10-15 members
• Proven Reinsurance domain knowledge
• Excellent Team Management Skills

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Guy Carpenter, a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit guycarp.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person

Guy Carpenter, a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit guycarp.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.