Office Support Specialist, Senior Associate (Bilingual FR/EN)
Job Description
- Provide technology support and consultation to internal customers.
- Resolve incidents promptly, including after-hours support.
- Travel between offices for issue resolution or project support.
- Participate in pager support and occasional after-hours maintenance.
- Collaborate with IT functional teams to meet service levels.
- Advise on optimizing operational and cost effectiveness.
- Conduct customer education and communicate technical information.
- Collaborate to achieve common goals.
- Assist customers with data analytics and automation tools.
- Take ownership of issues and additional tasks.
- Technical experience with hardware and networked applications.
- Experience with incident, request, and asset management.
- Proficiency in data analytics, automation, and scripting.
- Support audio-video and video conference equipment.
- Strong analytical, problem-solving, time-management, and interpersonal skills.
- Hands-on experience with AI technologies.
- Proficiency in Windows, Mac, iOS, and Android OS.
- Proficiency in M365 office productivity tools.
- Good understanding of Active Directory and Windows Server management.
- Fluency in English and French.
- Required to work on-site.
- Inspiring and empowering environment.
- Opportunity to work with diverse teams.
- Continuous development environment.
- Competitive compensation package.
- Inclusive benefits.
- Flexibility programs.
Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Information Technology (IT)
Management Level
Senior Associate
Job Description & Summary
This role is part of the Tech Connect team within the Products & Technology IT Operations organization. The role primarily focuses on partnering with internal customers to provide technology support and consultation services related to hardware and application usage and process automation.
Meaningful work you’ll be part of
As a Office Support Specialist, Senior Associate, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:
- Partner with internal customers to provide technology support and consultation services
- Resolve incidents in a timely manner, including after-hours support
- Travel between offices occasionally to resolve issues or support major projects or deployments
- Participate in local office pager support programs and occasional after-hours maintenance
- Work closely with IT functional teams to meet service level expectations
- Provide advice and recommendations on optimizing and improving operational and cost effectiveness
- Conduct customer education programs and communicate technical information to varied audiences
- Collaborate with others to achieve common goals and maintain harmony
- Assist customers with data analytics and automation tools
- Raise your hand to take ownership of issues and additional tasks
Experiences and skills you’ll use to solve
- Technical experience supporting hardware and networked applications
- Experience with incident, request, and asset management procedures
- Proficiency in data analytics, automation, and scripting applications
- Support of audio-video and video conference equipment
- Strong analytical, problem-solving, time-management, and interpersonal skills
- Hands-on experience with AI technologies
- Proficiency in Windows, Mac, iOS, and Android operating systems
- Proficiency in Office productivity tools such as M365 apps
- Good understanding of Active Directory and Windows Server management
- This position is required to be on-site. Additional information can be discussed with your interviewer
- The successful candidate requires fluency in English, in addition to French as they will be required to support or collaborate with English-speaking clients, colleagues and/or stakeholders during the course of their employment with PwC Canada
Why you’ll love PwC
We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc
PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Creativity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Incident Management and Resolution (IMR), Inclusion, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support, IT Troubleshooting, Learning Agility {+ 11 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date
