Operation & Support - Associate

Position Overview:

We are looking for enthusiastic and results-driven Outbound Call Agents to join our team. The primary responsibility of this role is to connect with potential and existing customers via outbound calls, promoting our products/services, gathering feedback, and building customer relationships. The ideal candidate will have excellent communication skills, a friendly and persuasive demeanor, and a strong focus on meeting and exceeding performance targets.

Key Responsibilities:

Outbound/Inbound Calling:

Make a high volume of outbound calls daily to prospective or current customers.

Qualify leads and maintain a robust call list for maximum customer reach

Take care of all incoming calls

Product/Service Promotion:

Clearly explain the company’s offerings, answer customer questions, and promote relevant products/services.

Offer personalized recommendations based on customer interests and requirements.

Customer Engagement:

Build rapport with customers, ensuring a positive experience and fostering long-term engagement.

Actively listen to customer needs and provide tailored solutions or guidance.

Data Management:

Accurately document call outcomes, update customer information, and track follow-up actions in the CRM system.

Maintain meticulous call records and adhere to data privacy policies

Qualifications:

Education: High school diploma or equivalent; a bachelor’s degree is a plus.

Experience: Previous experience in sales, customer service, or a call center environment is preferred. Fresher can also apply.

Skills:

Excellent verbal communication skills in Hindi/English

Strong listening and problem-solving abilities.

Goal-oriented and motivated by achieving results.

Proficiency in using CRM software and MS Office