Operations Analyst- Workflow

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.  Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.  

A Hybrid working model

What does an Operations Analyst do at Hogarth? 

The Operations  Analyst plays a vital role inside the Operations teams, by providing great teamwork, communication, initiative, and the ability to manage processes. The Analyst feels comfortable with project management methodologies, strategic planning, and multitasking, will provide impeccable professional delivery in their role and build strong relationships with different teams, whilst developing new skills. 

Key Areas of Responsibility 

• Assist in the processes survey, conducting interviews with the areas for the basic design of inherent flows.
• Develop internal reports.
• Analyse data and information to identify business opportunities.
• Guide and support teams regarding the company's project management tools.
• Configure data and information inside the Jira platform to be used in Project Management.
• Acting on internal projects of the operations team and/or helping in Hogarth Brazil projects to improve the work from a general point for all on Hogarth Brazil.
• Carry out support services of the Hogarth Brazil tools of work on a daily basis.
• Assist on the process of entries or exits of employees on Hogarth Brazil.
• Develop documents for internal team training.

Technical Skills

• Advanced English Level.
• Previous work experience in similar roles.
• Experience with project management methodologies and strategic planning.
• Microsoft Office 365 knowledge.
• Jira or Skills Workflow knowledge.
• Graphic design tools knowledge.
• Good to have: Experience with Power BI.
• AI enthusiast, championing best practices and the latest market innovations.

Soft Skills

• Ability to interpret information to identify divergences and take corrective actions.
• Ability to prioritize demands and time management.
• Communication.
• Accountability.
• Customer Focus.
• Resilience.

This role reports to Operations Manager.

You will work closely with all Operations roles, HR team and members of Hogarth Brazil as a hole for the support on tools and training.

You will be working with clients as an Operations Business Partner, providing extensive support and customised solutions.

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