Post Launch Care Implementation Specialist

Description

• Communicate with customers post launch of their website and make sure they stay on track to reach their website goals 
• Manage multiple customer projects at any given time and serve as a point of contact for your customers throughout the development of their website and post launch fulfilment items 
• Serve as a liaison between the Launch Care team and other teams within the Fulfilment department 
• Educate the customer on website and digital marketing standards and best practices 
• Coordinate with the internal teams to implement marketing strategies per the customer’s agreement selections  
• Helping customer learn how to manage the products and services they’ve purchased.

You’ll thrive in this role if you have:   

• Strong customer service skills and an interest in working directly with customers via telephone, email, and video conferencing 
• Strong communication skills, with a focus on business and professional writing  
• Strong time management, prioritization, and multi-tasking skills 
• Ability to interpret a variety of information furnished in written and oral form.  
• Ability to solve practical problems and deal with a variety of situations without standard solutions 
• Ability to work in conjunction with other internal departments to achieve goals  
• Must be comfortable keeping the client within specifications for the product 
• Proficiency with Microsoft Word, Outlook, Excel, etc. 
• Basic knowledge of website trends and best practices 
• Basic knowledge of SEO, SEM, digital and email marketing 
• Interest in Web Design, Web Development, and Project Management 

• Domain/DNS knowledge 
• Basic knowledge of HTML and using a Content Management System (CMS) 
• Knowledge of SEO best practices 
• Basic project management skills 
• Working knowledge of website analytics