Proof of Insurance Supervisor

We are seeking a talented individual to join our team at Marsh. This role will be based in Austin, Texas. This is a hybrid role that has a requirement of working at least three days a week in the office.

We are seeking a talented individual for Proof of Insurance Supervisor to join our team at Marsh. This individual will be responsible for leading a team of coordinators and responsible for supporting strategic growth and change of the department. The ideal candidate will have strong leadership skills, industry knowledge, and a proven ability to drive process improvements to support our clients and internal stakeholders.

We will count on you to:

• Ensure all certificate issuance processes comply with industry regulations, company policies, and client preferences, maintaining documentation and audit readiness.
• Stay informed on relevant insurance and compliance standards to mitigate risks.
• Oversee the accurate and timely issuance of certificates, ensuring quality control and adherence to standards.
• Lead stakeholder engagement sessions with business and internal teams to identify opportunities for process improvements.
• Ensure team members adhere to professional standards, operational policies, and procedures.
• Provide ongoing feedback, coaching, and development opportunities to foster a motivated and engaged team.
• Manage resource planning to maintain adequate staffing levels and monitor daily workflows and team productivity.
• Oversee escalations and inquiries, ensuring timely resolution, and continuously evaluate workflows to enhance efficiency while maintaining high standards.

What you need to have:

• 3+ years of experience in insurance operations in a supervisory role
• Strong knowledge of insurance policies, certificates of insurance, and industry regulations
• Excellent leadership, communication, and organizational skills
• Proven ability to manage multiple priorities and meet deadlines
• Proficiency MS Office

What makes you stand out:

• Bachelor’s degree preferred

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

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