Sales Operations Specialist

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

Reports to: VP - Sales Operations

The Role:

The Sales Operations Specialist supports a business unit sales team, who are selling across different regions, multiple brands (products/events) and customers. Sales Operations is a pivotal function within the business, providing structured sales administration, Salesforce (CRM) support, data analysis, reporting and information entry support to Sales teams.

The Sales Operations Specialist will report into the Sales Operations Vice President on interim basis until a Team Leader is appointed. They will have knowledge and understanding of the Sales tools such as Salesforce and provide support in the set-up and management of Sales Pipelines within Salesforce.

Furthermore, the role will assist in the management of data quality, accuracy, and consistency for the business unit, whilst also being on hand to support specific business unit reporting or analysis requirements.

With a background and knowledge in billing, the sales operations specialist will be responsible for reviewing client contracts and applications, maintaining quality control of order entry, ensuring revenue recognition following group policy and international reporting standards, and performing the month-end close process.

They will also facilitate and assist in resolving requests presented from front office colleagues, clients, management, and sales colleagues on time, and perform other duties as required based on business needs.

Job Summary/Responsibilities:

CRM management

• Manage and update Salesforce (CRM) and associated Sales order processing tools with sales contracts.
• Ensure to raise awareness on any issues faced with platforms used and communicate this with relevant stakeholders.

Reporting and financial analysis:

Work closely with the billings, finance, sales operations teams on:

• Reconciling reports, including revenue, outstanding balances, payment trends, and aging reports.
• Assisting in creating customized reports for internal stakeholders (finance, management, operations, marketing, etc).
• Developing and maintaining automated reporting templates and dashboards.
• Identifying areas for improvement in ways of working with the different departments and reporting processes.
• Assisting in implemeting new tools and software to streamline reporting functions.
• Ensuring contract validation and processing comply with company policies, legal standards, and regulatory requirements.

Qualities needed for the role

• Well organised and good time management.
• Eye for detail and problem solving.
• Interpersonal skills, confident personality, high level of enthusiasm.

Qualities needed for culture fit

• Proven ability to work under pressure.
• Ability to work in a matrix organisation.
• Act with integrity, tact and diplomacy.
• Ability to be flexible within the role

Skills required

• Minimum of 1-year relevant work experience
• Ability to proactively handle and respond to queries from internal customers.
• Relevant qualifications in a business or finance discipline.
• Experience in working with Salesforce, SAP, Oracle is a plus.
• Experience in data analysis.
• Proficient skills in Excel, Word, and Outlook are essential.
• Proficiency in spoken and written English & Arabic

Desired

• Experience in working with Salesforce CRM and SAp.
• Previous experience in the B2B / B2C events industry.
• Experience with Expocad, A2Z or similar floor planning tools.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com      

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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