Sales Support Manager

About the Role:

As a Sales Support Manager, you will be pivotal in the seamless execution of our sales operations, using specialized skills to support complex processes independently. You will handle high-level administrative tasks, lead significant sales initiatives, and ensure quality outcomes that align with our organizational goals. Your work will directly contribute to the effectiveness of our sales team.

Responsibilities:

• Execute and refine complex sales order processes.

• Develop comprehensive and tailored customer quotes and proposals.

• Conduct in-depth analysis of sales metrics to identify trends and opportunities.

• Lead advanced product training programs and workshops.

• Draft and oversee the production of major sales documents and collateral.

• Manage extensive updates and integrity of customer databases.

• Lead strategic sales meetings and project sessions.

• Deliver exceptional customer support and resolve critical issues.

• Produce and interpret advanced sales performance reports.

• Oversee the coordination and execution of high-impact sales events.

Skills:

• Complex Order Processing: Advanced capabilities in managing sophisticated sales orders.

• Customer Support: High proficiency in delivering exceptional customer support.

• Advanced Data Analysis: Skills in performing detailed sales data analysis.

• Training Development: Ability to design and lead comprehensive training initiatives.

• Advanced Documentation: Expertise in creating high-quality sales materials.

• CRM Expertise: Extensive knowledge and use of CRM systems.

• Strategic Planning: Skills in planning and leading strategic sales projects.

• High-Level Problem-Solving: Proficiency in resolving complex sales issues.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.