Senior Analyst, Ninja Mart (Collections)

This role is responsible for overseeing the collections function to ensure timely recovery of receivables, minimising overdue accounts, and implementing effective processes. The position drives process improvements, and collaborates with cross-functional teams whilst serving as a key advisor to management on collection strategies and risks.

Key Responsibilities

• Lead collection efforts by engaging Sales teams and customers to drive timely payments and reduce overdue accounts.
• Negotiate and monitor repayment plans, including conducting customer site visits where needed.
• Strengthen processes by designing and refining collection workflows and SOPs, ensuring compliance with policies and audit standards.
• Deliver impactful insights through weekly and monthly reporting, portfolio analysis, and trend reviews to support business decisions.
• Provide clear recommendations on collection performance and strategies to improve recovery rates.

Requirements

• 3–5 years of working experience in accounts receivable or collections, with at least 1 year in process development or improvement.
• Strong knowledge of collection strategies, tools, and credit risk management.
• Proficiency in Microsoft Excel or Google Sheets for data analysis and reporting.
• Exceptional communication, negotiation, and conflict resolution skills.
• Strong organisational skills, attention to detail, and ability to manage a high volume of accounts efficiently.
• Associate or Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred.
• Ability to assess account risk, identify root causes of non-payment, and design effective collection strategies.
• Skilled in maintaining precise records, tracking payments accurately, and ensuring compliance with billing and credit terms.