Senior Claims Consultant

Company:

Marsh

Description:

Echelon Claims Services, a division of Echelon Australia Pty Ltd, offers a premier claims management service, specializing in insurance operations and self-insurance programs.  A full-time position currently exists for a Senior Claims Consultant managing liability claims within our Melbourne team.  Your portfolio of clients will predominantly be Victorian Councils.
 

In this position you will complete a variety of duties, including liaising with claimants, clients, solicitors, repairers, and assessors, whilst conducting general claims duties.  The successful applicant will be well organized, highly motivated and have a positive attitude.  This is an opportunity to join a highly regarded, collaborative, friendly and successful team.

We will count on you to:
 

• Liaise with the Manager to provide any relevant information to ensure the successful and efficient ongoing operation of the claim’s unit.
• Accept full responsibility for the day-to-day management and updating of a claims portfolio and ensure an accurate record of the claims status is maintained.
• Liaise with clients and claimants to ensure appropriate, timely and cost-effective resolution of liability claims.
• Make recommendations to clients and negotiate settlement of claims after obtaining the authority of the relevant client.
• Ensure that any file that exceeds the client’s insurance excess is referred to the relevant insurer and update claims database appropriately
• Ensure regular communication with clients regarding progress of claims and to ascertain the client’s satisfaction with the way their claims are being managed.
• Participate in regular meetings of claims unit staff to assist in identifying possible streamlining/improvements to existing claims procedures.
• Assist in delivering approved training programmes to client staff as requested.

What you need to have: 

• Prior experience managing claims
• Public liability claims experience would be highly regarded
• Strong communication, interpersonal and stakeholder management skills
• Demonstrated initiative and understanding when managing confidential information.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.