Senior Solutions Engineer - Broadband

Welcome!

Our Growth is Creating Great Opportunities!

Our team is expanding, and we want to hire the most talented people we can.   Continued success depends on it!  Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!

Thanks for your interest in working on our team!

Job Summary 

The Senior Solutions Engineer will be responsible for all pre-sales technical activities supporting our customers and account manaers.  This will include but not limited to keeping in close contact with strategic customers as well as partnering with internal teams like Technical Support, Product Line Management, and Business Development.  

Duties and Responsibilities  

• Collaborate with Sales Solution Engineering team to demonstrate, onboard, and/or support ADTRAN solutions for customer lab trials, field trials, first office applications, and customer demonstrations 

• Assist customers and/or lab personnel in troubleshooting any issues found during product or release evaluations while working with PLM and Engineering to replicate and resolve such issues 

• Attend internal product and technology training to establish working knowledge of ADTRAN solutions and supporting technologies 

• Provide both phone/webinar and on-site support for customer field trials, lab trials, and other situations where there has been an established personal contact with the customer 

• Testing of equipment configurations in support of proposals or specific customer applications 

• Address application related questions or concerns as it relates to ADTRAN products 

• Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the Company 

Qualifications 

Basic Qualifications 

• Bachelor's Degree in Math or Science (Engineering preferred) 

• 5+ years of experience working with a Service Provider or telecom/router equipment supplier

• In-depth knowledge of Layer 2/3 Ethernet technology, switches and routers as well as working knowledge of both SONET/WDM-based networks and data-centric networks/LANs (IP, Fibre Channel) being beneficial 

• Demonstrates proficiency in Windows OS, Microsoft Office: PowerPoint, Excel, Visio, and Word 
• Presentations skills to deliver effective product/solution updates and demonstrations

• Some travel may be required in this position 

Preferred Qualifications (Optional) 

• Basic knowledge of Optical and IP/Ethernet networks and access products preferred 

• Experience with GPON, XGS-PON, G.fast access technologies and products along with knowledge of in-home Wi-Fi subscriber solutions 

• Knowledge of provisioning and orchestration systems (incl. protocols such as NetConf, REST and experience in JSON)

• Strong communication skills, both spoken and written