Solutions Program Manager, SRC

Job Title

Job Description

Solutions Program Manager, SRC

Our Service Solutions Program Manager, Sleep & Respiratory Care (SRC) for Recall Operations is responsible for the coordination, oversight and monitoring execution of global operational activities associated with specific SRC field safety notifications (FSN).  Program Managers are responsible for designing solutions and building processes, first-hand review and analysis, understanding customer impact of FSN and applying relevant feedback to create or modify processes. Identifies performance improvement opportunities for Philips customers, and architects/design solutions to address customers’ needs using technologies and services from Philips and potentially external partners. Develop the solution with other domain experts while matching the quality, regulatory and customer requirements.

Your role:

• Build and deploy end-to-end operational processes that support field safety notification, recall remediation solutions and corresponding activities. Understanding current standard processes, defining gaps where additional processes may need to be developed.
• Work with global markets, customer support and service teams to validate, train, deploy and monitor solutions. Data management and analysis, dig into data anomalies, understanding data insights, adjusting processes based on data analytics.
• Conducts customer requirements analysis, gathers insights, and understands the needs and expectations of internal and external stakeholders to inform decision-making and guides the solution development process effectively, working under limited supervision. Facilitates the design process for solutions architecture projects, oversees the conceptualization, development, and implementation of innovative approaches to address challenges and meet the objectives of the project or organization.
• Identifies problems and proposes effective solutions to address them, leveraging expertise and analytical skills to streamline processes and enhance operational efficiency. Utilizes a holistic approach to problem identification, comprehensively understands implications and devises solutions that foster both project success and customer satisfaction.
• Establishes the project labor baseline, defines the initial allocation of labor resources required for project execution and ensures clarity and alignment regarding the distribution of workforce efforts and responsibilities. Drafts a comprehensive Statement of Work that accurately outlines the specific deliverables and objectives of the project, ensuring clarity and alignment with client expectations and project objectives.
• Collaborate with team members and stakeholders to ensure successful implementations and outcomes. Project management and execution of developed solutions.

You're the right fit if:

• You’ve acquired 5+ years of relevant experience analyzing customer requirements, designing innovative solutions, proposing effective problem-solving strategies and drafting comprehensive architecture documentation.
• Your skills include strong Excel skills; data analysis & interpretation; project and stakeholder management; requirements gathering; capability assessment; gap analysis & systems integration; project scope development; market research & analysis; solution design & architecture; resource planning & allocation and KPI management.
• You have a Bachelor's degree, required or a Master's Degree, preferred in Health Science, Business, Clinical Practice or equivalent discipline.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You’re an expert at problem solving, possess strong organizational skills and accountability.   

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in Murrysville, PA is $112,500 to $180,000.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Murrysville, PA.

#LI-PH1

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.