Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

This department is dedicated to providing robust and reliable communication technology, ensuring that the connection between resources is continuous and secure, through high-performance networks and devices.

The focus is on the essential characteristics of a mission-critical network: power, resilience, and specially designed devices. These attributes ensure that communication is effective, allowing customers to support their communities and operations with total confidence.

Motorola Solutions is always ready to meet the demand for complementary radio network coverage or capacity. Radio site systems are quickly deployable and are available as part of managed services and support packages, offering the flexibility and support needed for any operational scenario.

Job Description

The Support Engineer will act as a Level III (L3) Support specialist, combining technical field execution and leadership in the management and optimization of communication and security systems.

Key Responsibilities:

• Manage and Execute highly complex preventive and corrective maintenance on hardware, software, and network infrastructure.
• Lead Level 3 Support, conducting in-depth diagnosis and escalation of critical system and network problems, ensuring rapid resolution.
• Apply security and software Updates and Patches across the entire system, managing the platform's lifecycle and stability.
• Conduct System Management and operational optimization, evaluating client needs and proposing necessary changes and improvements to the infrastructure.
• Provide Senior Technical Support to the field team, assisting with complex problem resolution, specialized installations, and system alterations that require engineering expertise.
• Actively collaborate with Customer Service Management (CSM), presenting proactive solutions and participating in Meetings and Presentations with the client.
• Prepare detailed performance Reports, work plans, operational procedures (SOPs), and high-level technical documentation.
• Travel up to 25% of the time to provide technical support on projects and operations outside the Brasília/DF base.

Basic Requirements

Mandatory Requirements

Education and Regulation: Full Graduation in Network Engineering, Telecommunications Engineering, or related areas. Active registration with CREA is mandatory.

Proficiency in IP Networks and Topologies: Mastery of IP Addressing (IPv4 and IPv6), subnetting, and Routing and Switching technologies (OSPF, BGP, MPLS, VPN protocols).

Network Security: Practical experience with Firewalls (Palo Alto or similar), IDS/IPS, VPN implementation, and solid knowledge in End-to-End Security and vulnerability analysis.

Knowledge in Virtualization: Solid understanding and experience in Network Virtualization technologies (SDN/NFV) and virtualized environments.

Languages: Advanced to Proficient English (fluent reading, writing, and conversation) is mandatory for interaction with global teams and documentation.

Availability: Flexibility for travel (25%) from the base in Brasília/DF.

Desirable Requirements

These qualifications indicate faster adaptation and a more complete view of Motorola Solutions' critical systems.

• Critical Radio Systems: Knowledge of mission-critical communication protocols APCO 25 and/or Dimetra.
• Specific Manufacturers: Experience and certification with Extreme Networks switches and Palo Alto firewalls.