STAR Case Specialist
Job Summary
Job Description
The STAR Case Specialist provides intake, assessment and case management services to eligible refugees and other immigrants through the Office of Refugee Resettlement funded Support for Trauma Affected Refugees (STAR) program. This role will enroll and serve a minimum of 100 clients annually. Key responsibilities include conducting clinical intake and assessment, program orientation and enrollment, collaborating with clients to create wellness plans, providing case management services, connecting clients to community resources, and maintaining accurate records. The position requires a Master's in Social Work with clinical license or license pending, at least two years of professional experience in cross-cultural case management, and demonstrated skills in conducting intake and assessment services. Experience providing trauma-informed services is also essential.
Must have:
- Master's in Social Work with clinical license
- 2 years of professional experience in cross-cultural case management
- Experience providing trauma-informed services
- Strong verbal and written communication skills
- Ability to work with individuals from culturally and linguistically diverse backgrounds
Good to have:
- Dynamics or other CRM experience
- Fluent in Microsoft software including Excel, Word, and Outlook
- Skilled in Google Suite products
- Minimum availability of once weekly appointment outside of normal business hours
Perks:
- Competitive benefits package
- Employee discount program
1 skill required
Job Details
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
POSITION SUMMARY:
The STAR Case Specialist provides intake, assessment and case management services to eligible refugees and other immigrants through the Office of Refugee Resettlement funded Support for Trauma Affected Refugees (STAR) program. The STAR Case Specialist will enroll and serve a minimum of 100 clients annually.
ROLE & RESPONSIBILITIES:
- Conduct clinical intake and assessment to determine client eligibility for STAR services.
- Conduct program orientation and enrollment for clients identified for STAR services.
- Collaborate with enrollees to create individual and/or family wellness plans that reflect the appropriate tier of STAR services.
- Provide multi-faceted case management services to STAR enrollees to mitigate impact of trauma on healthy integration, including referrals to mental health, employment services and health care navigation.
- Provide referrals to community partners to ensure goals identified in individual service plans are accomplished.
- Conduct quarterly progress assessments with enrollees to assess progress toward goals and identify additional services or activities necessary to ensure all goals are met.
- Maintain accurate and up to date records including case notes, case files and data entry in the Dynamics database.
- Collaborate with community partners to connect clients to needed services and opportunities present in the Triangle area, and to develop new referral opportunities for WRD clients.
- Maintain accurate and timely records of service and client data, including case files, client notes and database entries.
- Execute all administrative duties required for grant compliance in a timely and accurate manager
- Maintain open, ongoing communication with staff, volunteers, and community partners on behalf of clients and in accordance with individual self-sufficiency plans, while honoring confidentiality.
- Other duties as assigned
JOB REQUIREMENTS:
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- Masters in Social Work with clinical license or license pending (i.e. LCSW, LCSWA, LCMHC, LCAS, LMFT or equivalent.)
- At least two years professional experience in cross cultural case management, with demonstrated skills in conducting intake and assessment services.
- Experience providing trauma informed services to appropriately respond to and address survivors’ needs.
- Minimum availability of once weekly appointment outside of normal business hours.
- High levels of comfort with technology, especially Zoom functions
- Fluent in Microsoft software including Excel, Word, and Outlook; skilled in Google Suite products, including Google Drive; prefer Dynamics or other CRM experience
- Strong verbal and written communication skills
- Passionate, dynamic, and good at improvising
- Ability to prioritize, multi-task and organize in a fast paced and fluid environment
- Ability to work with individuals from culturally and linguistically diverse backgrounds
- Valid drivers license required
World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
***
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
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