Technical Support Representative

Description

As a Technical Support Representative at Side, you will play a pivotal role in delivering exceptional customer service and support to our gaming community. Your responsibilities will include:

• Responding promptly to customer queries via email and live chat with accuracy and professionalism.
• Acknowledging and resolving customer complaints and technical issues by diagnosing the root cause and providing effective solutions.
• Explaining product features and functionalities to help customers maximize their experience.
• Staying informed on product updates and maintaining thorough product knowledge.
• Collaborating with team members to ensure the best possible solutions are provided to customers.
• Maintaining a positive, empathetic, and professional demeanor in all customer interactions.
• Upholding the quality of service by ensuring consistency and adherence to high standards.
• Contributing to our reputation as a company that prioritizes customer satisfaction.

Requirements

Skills Required

• Proficient in English with excellent written and verbal communication skills.
• Familiarity with gaming platforms (Xbox, PlayStation, Nintendo, PC) and general technical knowledge.
• Strong problem-solving and logical reasoning abilities.
• Technical proficiency with PCs, networking, and relevant software (Microsoft Office, system security, drivers).
• A genuine passion for gaming with experience in various genres, both online and offline.
• Flexibility and availability for rotational shifts to cover operational hours.

Benefits

What we offer

• Competitive compensation packages
• A vibrant and inclusive work environment
• Opportunity to work on exciting and innovative game projects.
• Dynamic and entrepreneurial culture