Technical Support Representative

2 Months ago • All levels

Customer Service

Job Description

As a Technical Support Representative at Side, you will deliver exceptional customer service to our gaming community. Key responsibilities include promptly responding to customer queries via email and live chat, resolving technical issues, explaining product features, and staying informed on product updates. You will collaborate with team members, maintain a professional demeanor, and uphold high service quality, contributing to customer satisfaction.

Good To Have:

Familiarity with gaming platforms (Xbox, PlayStation, Nintendo, PC) and general technical knowledge.
A genuine passion for gaming with experience in various genres, both online and offline.
Flexibility and availability for rotational shifts to cover operational hours.

Must Have:

Responding promptly to customer queries via email and live chat with accuracy and professionalism.
Acknowledging and resolving customer complaints and technical issues by diagnosing the root cause and providing effective solutions.
Explaining product features and functionalities to help customers maximize their experience.
Staying informed on product updates and maintaining thorough product knowledge.
Collaborating with team members to ensure the best possible solutions are provided to customers.
Maintaining a positive, empathetic, and professional demeanor in all customer interactions.
Upholding the quality of service by ensuring consistency and adherence to high standards.
Contributing to our reputation as a company that prioritizes customer satisfaction.

Perks:

Competitive compensation packages
A vibrant and inclusive work environment
Opportunity to work on exciting and innovative game projects.
Dynamic and entrepreneurial culture

Add these skills to join the top 1% applicants for this job

ms-office

communication

problem-solving

game-texts

networking

microsoft-office

Description

As a Technical Support Representative at Side, you will play a pivotal role in delivering exceptional customer service and support to our gaming community. Your responsibilities will include:

Responding promptly to customer queries via email and live chat with accuracy and professionalism.
Acknowledging and resolving customer complaints and technical issues by diagnosing the root cause and providing effective solutions.
Explaining product features and functionalities to help customers maximize their experience.
Staying informed on product updates and maintaining thorough product knowledge.
Collaborating with team members to ensure the best possible solutions are provided to customers.
Maintaining a positive, empathetic, and professional demeanor in all customer interactions.
Upholding the quality of service by ensuring consistency and adherence to high standards.
Contributing to our reputation as a company that prioritizes customer satisfaction.

Requirements

Skills Required

Proficient in English with excellent written and verbal communication skills.
Familiarity with gaming platforms (Xbox, PlayStation, Nintendo, PC) and general technical knowledge.
Strong problem-solving and logical reasoning abilities.
Technical proficiency with PCs, networking, and relevant software (Microsoft Office, system security, drivers).
A genuine passion for gaming with experience in various genres, both online and offline.
Flexibility and availability for rotational shifts to cover operational hours.