Trainer and Customer Success Manager - Japan
Job Summary
Job Description
Sitecore is seeking a tech-savvy individual with a passion for training and driving customer success for their software and related solutions. The role involves providing expert training to customers and partners, including business users, marketers, developers, and administrators. You will collaborate with the Customer Value Realization team and technical architects, contributing to the training curriculum and providing light technical support. Responsibilities include engaging with customers to ensure they maximize the value of the Sitecore platform, developing customer success plans, keeping them updated on new technologies, and supporting renewals. The ideal candidate will have strong training experience, a technical background, and excellent communication and organizational skills.
Must have:
- Strong training experience
- .NET MVC and C# experience
- Docker, Kubernetes, SaaS experience
- JavaScript and CSS coding skills
- Ability to map business needs to technical solutions
- Sitecore or other CMS/Experience Management knowledge
- Online marketing/personalization/SEO experience
- Digital marketing and web solutions knowledge
- Strong written and oral communication skills (English desirable)
- Customer-focused and able to engage stakeholders
- Strong organizational skills, multitasking, solutions-oriented
Good to have:
- Excellent presentation skills
- Ability to explain technical concepts to non-technical audiences
- Willingness to grow technically and as a presenter
- Interest in Sitecore, ASP.NET MVC, C#, JavaScript, container environments, online marketing, personalization
11 skills required
Job Details
Description
TRAINER and Customer SUCCESS – JAPAN
About Us:
Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com.
Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.
About the Role/ The Opportunity:
We are looking for tech savvy individual with a passion for training and driving success for Sitecore customers. You will be part of our Customer Value Realisation team and working alongside technical architects as part of the Services team in Japan.
- You will be challenged to provide high quality, expert training in the use of Sitecore's software and related solutions. You will be presenting to business users of varying levels of technical expertise, which includes marketers, developers, and administrators, all while staying on the cutting edge of the growing fields of personalization, Experience Management, and SaaS software.
- The successful candidate will have a love of training, customer focused, have a technical background and a proven history of instruction and oratory delivery. Sitecore experience preferred, but specific technical skills can be taught. Additional required traits are listed below.
What You’ll Do:
- Prepare and instruct multiple Sitecore courses to Customers and Sitecore Partners
- Collaborate with other members of the Sitecore Knowledge & Learning Teams
- Contribute content to the training curriculum
- Light internal and external technical support
- Engage with customers and adoption of Sitecore products, working alongside Solution Architects and Technical Consultants
- Assist to increase Customer satisfaction and adoption (alongside technical advisory) by understanding how customers are using the platform, uncovering any gaps and ensuring they drive maximum value.
- Develop positive relationships with customers and act as the point of contact for training and services queries (pulling in technical consultants as needed)
- Create, implement and continually develop customer plans centred around their success.
- Keep customers updated on latest Sitecore technologies and roadmap
- Support renewals and customer retention
- Interact and coordinate with the sales team and other staff members in cross functions working on the same account
- Ability to travel, 10% or less
What You Need to Succeed:
- Strong training experience
- NET MVC and C# experience
- Docker Containers, Kubernetes, and SaaS products experience
- JavaScript coding and CSS experience
- Ability to map loosely defined business requirements to specific technical solutions
- Sitecore or other CMS / Experience Management software knowledge
- Online marketing / personalization / SEO experience
- Working knowledge of digital marketing and website-based solutions
- Strong and effective written and oral communication skills (English desirable); demonstrated desire to continually improve on presentation skills.
- Customer focused and able to engage both technical and business stakeholder
- Strong organizational skills; ability to multi-task; solutions-oriented attitude
Additional Skills That Could Set You Apart:
- Excellent presentation skills
- Comfortable explaining concepts to technical and non-technical audiences
- Willingness to grow technically and as a presenter
- Driven by strong interest in a broad range of web related technologies, especially Sitecore, ASP.NET MVC, C#, JavaScript, Container environments, online marketing, and personalization
トレーナー & カスタマー サクセス – 日本
Sitecoreのお客様の成功を支援し、トレーニングを提供することに情熱を持つ、テクノロジーに精通した方を募集しています。本ポジションでは、Customer Value Realization チームの一員として、技術アーキテクトと協力しながら、日本のサービスチームでご活躍いただきます。
業務内容
- Sitecoreのソフトウェアおよび関連ソリューションの専門的かつ高品質な製品トレーニングを提供します。製品トレーニングの受講者には、マーケター、開発者、管理者など、さまざまな技術レベルのビジネスユーザーが含まれます。パーソナライゼーション、エクスペリエンス マネジメント、SaaSソフトウェアといった最新技術の分野に常に触れながら業務を進めます。
- 成功する候補者は、トレーニングに情熱を持ち、顧客志向であり、技術的なバックグラウンドと講師・プレゼンテーションの経験をお持ちの方です。Sitecoreの経験がある方は歓迎しますが、技術スキルは研修を通じて習得可能です。
具体的な業務内容
- Sitecoreの各種コースを顧客およびパートナー向けに準備・指導
- Sitecoreのナレッジ & ラーニングチームと協力し、カリキュラムに貢献
- 軽度な技術サポート（社内・外部向け）
- ソリューション アーキテクトやテクニカル コンサルタントと協力しながら、顧客のSitecore導入を支援
- 顧客がSitecoreプラットフォームを最大限活用できるよう、利用状況を分析し、課題を特定
- 顧客との良好な関係を構築し、トレーニングやサービスに関する問い合わせ対応（必要に応じてテクニカルコンサルタントと連携）
- 顧客の成功を中心としたプランを策定・実行・継続的に改善
- Sitecoreの最新技術やロードマップについて顧客へ定期的に情報提供
- 契約更新・顧客維持のサポート
- 営業チームおよび他部署と連携し、同じアカウントに対して統一的なアプローチを実施
- 出張可能な方（10%以下）
応募資格
必須スキル
- トレーニングの実務経験
- .NET MVC および C# の経験
- Dockerコンテナ、Kubernetes、SaaS製品の経験
- JavaScriptおよびCSSのコーディング経験
- ビジネス要件を技術的なソリューションに落とし込む能力
- Sitecoreまたは他のCMS/エクスペリエンス マネジメント ソフトウェアの知識
- オンライン マーケティング / パーソナライゼーション / SEOの知識
- デジタル マーケティングおよびWebソリューションの基本的な知識
- 優れた文章・口頭でのコミュニケーション能力（英語スキルがあれば尚可）
- 技術系・ビジネス系のステークホルダー双方と円滑に関わる能力
- 組織力があり、マルチタスクが得意で、問題解決志向の方
歓迎スキル
- 優れたプレゼンテーション能力
- 技術的な概念を専門知識のない受講者にも分かりやすく説明できる方
- 技術力およびプレゼンテーション能力の向上に意欲的な方
- Web関連技術に幅広い関心があり、特にSitecore、ASP.NET MVC、C#、JavaScript、コンテナ環境、オンライン マーケティング、パーソナライゼーションに興味のある方
このポジションは、Sitecoreの技術に関する専門知識を活かしながら、顧客の成功を支援し、トレーニングを通じて価値を提供する役割です。技術的な知識とトレーナーとしてのスキルを活かし、成長できる環境で活躍しませんか？
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