Account Executive (Relationships)
Job Summary
Job Description
Ninja Van is a technology-driven logistics company focused on delivering hassle-free services across Southeast Asia. Established in 2014 and operating in six countries, it has become the region's largest last-mile logistics provider. The company leverages cutting-edge software, algorithmic optimization, dynamic routing, and end-to-end tracking to offer superior delivery services. The Account Executive role involves ensuring process adherence and improvement for key accounts and the company overall. This includes maintaining strong client relationships, responding promptly to communications, and managing day-to-day operational tasks to align systems, provide necessary data, and hit operational KPIs. The role also requires monitoring shipments, analyzing data, managing projects, and reporting on performance to business unit heads.
Must have:
- Bachelor's degree in Business Administration or related field
- Analytical, marketing, and interpersonal skills
- Excellent English and Tagalog communication skills
- At least 3 years of experience in Account Management
- Ability to present to clients and address concerns
- Proficiency in Microsoft Office Suite
- Positive and can-do attitude
Good to have:
- Relevant product or industry knowledge
- Experience in logistics or e-commerce
- Proficiency in Mandarin is a plus
- Flexibility for extensive working hours
5 skills required
Job Details
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers.
About the Job
The Account Executive ensures that processes are followed - but also look into improving these processes not just for key accounts but for Ninja Van as a whole. They are responsible for keeping the client connected and ensuring their stickiness to the company’s service by maintaining good and positive relations and consistently responsive to all communication channels.
- Execute day-to-day operational tasks that deal with aligning Ninja Van’s and client’s systems
- Familiarize the daily needs of the assigned account, and make sure they have the data that they need whether it be on a daily, weekly, or monthly basis
- Responsible for hitting operational KPIs through shipment monitoring from inbound until delivery, data analysis, and project management.
- Ensure that all reports are given to Business unit heads regarding targets , KPI and business performance in the given portfolio
- Maintain growth of the shippers’ business/volume and trust.
- Bachelor’s degree in Business administration, business management. or any related course in institutional and international management.
- Analytical skills, marketing skills, excellent interpersonal skills
- Excellent communication skills ( English and tagalog)
- At least 3 year(s) of working experience in the related field specifically in Account Management, Stakeholder Management, Client Coordination, people management
- Must be able to present information to clients and address business concern of the said client
- With relevant product or industry knowledge
- Experience in logistics or e-commerce industries is preferred
- Proficient in Microsoft Office Suite
- Proficient in written and oral English; proficiency in Mandarin is a plus
- Positive with a can-do attitude
- Flexible and can work on extensive hours when necessary
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