Account Executive (Relationships)

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. 

About the Job

The Account Executive ensures that processes are followed - but also look into improving these processes not just for key accounts but for Ninja Van as a whole. They are responsible for keeping the client connected and ensuring their stickiness to the company’s service by maintaining good and positive relations and consistently responsive to all communication channels.

• Execute day-to-day operational tasks that deal with aligning Ninja Van’s and client’s systems
• Familiarize the daily needs of the assigned account, and make sure they have the data that they need whether it be on a daily, weekly, or monthly basis
• Responsible for hitting operational KPIs through shipment monitoring from inbound until delivery, data analysis, and project management.
• Ensure that all reports are given to Business unit heads regarding targets , KPI and business performance in  the given portfolio
• Maintain growth of the shippers’ business/volume and trust.

• Bachelor’s degree in Business administration, business management. or any related course in institutional and international management.
• Analytical skills, marketing skills, excellent interpersonal skills
• Excellent communication skills ( English and tagalog)
• At least 3 year(s) of working experience in the related field specifically in Account Management, Stakeholder Management, Client Coordination, people management
• Must be able to present information to clients and address business concern of the said client
• With relevant product or industry knowledge
• Experience in logistics or e-commerce industries is preferred
• Proficient in Microsoft Office Suite
• Proficient in written and oral English; proficiency in Mandarin is a plus
• Positive with a can-do attitude
• Flexible and can work on extensive hours when necessary