Account Manager, Mid-Market (East)

Sitecore is seeking an Account Manager for their Mid-Market team, focusing on the East region. The primary responsibility is to manage and grow relationships with existing customers, driving strategic expansion and maximizing customer retention and long-term success. This role involves acting as the primary contact for designated accounts, understanding customer objectives, and aligning Sitecore solutions. The Account Manager will proactively identify upselling and cross-selling opportunities, collaborate with internal teams, and develop strategic account plans. They will also monitor customer health and stay updated on industry trends. This position requires a driven individual with strong business acumen and communication skills, capable of thriving in a fast-paced environment.

Must Have

• 5+ years' experience in software sales or SaaS.
• Account management/sales in enterprise environment.
• Strong business acumen and digital marketing knowledge.
• Strong communication skills and client rapport building.
• Results-oriented mindset for customer satisfaction and revenue growth.
• Ability to manage multiple priorities in a dynamic environment.

Good to Have

• Experience selling Content Management, CX, Commerce, or DAM technologies.
• Experience presenting to executive stakeholders.
• High empathy and excitement for digital customer experience.
• Tenacious, ambitious, self-starter, curious, coachable, high emotional intelligence.

Perks & Benefits

• Growth opportunities within a $30B market.
• Great team and company culture.
• Award-winning culture recognized by Comparably.

Description

• Act as primary contact for designated accounts, fostering strong relationships across all levels.
• Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly.
• Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
• Collaborate cross-functionally with internal teams and leverage Sitecore’s partner network for exceptional client support.
• Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
• Monitor customer health and address issues promptly to ensure long-term partnerships.
• Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements. 

• 5+ years’ of experience in software sales (full-cycle) or SaaS environment.
• Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred.
• Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.
• Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization.
• Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

• Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills. 
• Possess high empathy and excitement for what can be defined as digital customer experience.
• Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-aware.
• Ability to travel up to 30% of the time to meet with customers and attend onsite engagements as needed.

• Sales and Customer Success are the key to our success! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel It’s never been a better time to join Sitecore. Growth for us means growth for you and your career.
• Great team and company culture! You can find out more about our company culture in the Sales and Customer Success team and our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.