Account Manager - Scientific Services

The Account Manager - Scientific Services at Springer Health+ is responsible for client relationship management, driving revenue, and fostering business growth. This role requires strong networking with medical affairs and marketing teams in pharmaceutical companies, coupled with exceptional project management and client servicing skills. Key responsibilities include serving as the primary client liaison, understanding market landscapes, monitoring revenue forecasts, and leading the briefing process for projects. The manager will also ensure accurate financial reporting and work towards sales and profitability targets.

Must Have

• Manage key client relationships and drive revenue generation.
• Network with medical affairs and marketing teams in pharmaceutical companies.
• Serve as primary liaison across multiple projects and stakeholders.
• Proactively manage client relationships by anticipating needs and gathering feedback.
• Act as an internal subject matter expert on client accounts.
• Maintain deep understanding of client’s market landscape.
• Monitor account-level revenue forecasts and identify growth opportunities.
• Support development of business proposals for existing clients.
• Lead the briefing process, ensuring clarity and alignment.
• Provide accurate monthly and annual revenue forecasts.
• Achieve or exceed sales, revenue, and profitability targets.
• 8+ years in medical communications or healthcare marketing in client-facing account management roles.
• Strong understanding of medical affairs, scientific content development, and pharma compliance.
• Proven ability to manage multiple projects and stakeholders.

Good to Have

• MBA or equivalent qualification

Perks & Benefits

• Hybrid Working Model

About Springer Nature

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and @SpringerNature.

About the Brand

Springer Health+, part of Springer Nature Group is a global leader in healthcare education and communications. Drawing on the vast experience and expertise of our worldwide network, Springer Health+ delivers strategic medical communications solutions, high-level clinical and scientific content, specialized training programs, and targeted medical education initiatives across the full range of therapeutic areas. Drawing upon our legacy of expertise and experience in medical publishing – as well as our trusted standing among international thought leaders – Springer Health+ develops tailored programs that convey scientific evidence to the appropriate audience in their local language. Our programs are authored and edited by international experts, with instant name recognition, who lend authority to the content and understand the local regulations. We effectively integrate global capability with local competency.

About the Role

The Account Manager – Scientific Services is responsible for managing key contact for assigned clients, managing relationships, driving revenue generation. The position demands strong networking capabilities with medical affairs and marketing teams within pharmaceutical companies, combined with exceptional project management and client servicing skills. Core responsibilities include client engagement & revenue generation and fostering business growth.

Key Responsibilities

Client Management & Engagement

• Serve as the primary liaison across multiple projects and stakeholders, ensuring consistent and high-quality client interactions.
• Represent the organization professionally, enhancing brand visibility and trust.
• Proactively manage client relationships by anticipating needs, gathering feedback, and driving continuous improvement.

Client Insight & Tactical Planning

• Act as an internal subject matter expert on client accounts, addressing inquiries with precision and insight.
• Maintain a deep understanding of the client’s market landscape, including products, competitors, and emerging trends.
• Document and share client discussions and materials internally to ensure transparency and accessibility.
• Conduct periodic internal account reviews covering revenue, profitability, project planning, and strategic alignment.
• Facilitate tactical planning sessions with internal teams and clients to align on objectives and execution.

Revenue Growth & Business Development

• Monitor account-level revenue forecasts and identify opportunities for growth and expansion.
• Accelerate approvals for ongoing projects and explore new avenues for collaboration.
• Support the development of business proposals, RFIs, and pitch presentations for existing clients.

Project Management - Briefing & Ideation

• Lead the briefing process, ensuring clarity, completeness, and alignment with client expectations.
• Organize brainstorming sessions and effectively communicate briefs to cross-functional teams.

Financial Responsibility - Revenue Forecasting & Reporting

• Provide accurate monthly and annual revenue forecasts and maintain a healthy sales pipeline.
• Work towards achieving or exceeding sales, revenue, and profitability targets, ensuring timely recording of sales.

Required Qualifications & Experience

Education: Life sciences, pharmacy, or related field (mandatory). MBA or equivalent is a plus.

Experience:

8+ years in medical communications or healthcare marketing in client-facing account management roles

Strong understanding of medical affairs, scientific content development, and pharma compliance.

Proven ability to manage multiple projects and stakeholders.

Skills & Competencies

• Excellent communication and presentation skills.
• Strategic thinking and problem-solving ability.
• Strong negotiation skills.
• Well-networked within the pharmaceutical and healthcare industry in India.
• Entrepreneurial mindset, hands-on, and results-driven with a passion for innovation and client success.

At Springer Nature, our mission is to be part of progress – and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion

For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers/

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