Account Manager Specialist

Builds and maintains effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers at an assigned group of customer accounts that may involve an international partner or major global accounts. Creates demand for the organization's products and services by raising their profile with customers Achieves revenue targets by increasing revenue spend per account. Conducts regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies.

• Reviews and analyses various sales management reports including top clients, clients at risk, quality reports and implementation reports.
• Works with the senior Account Managers in building and maintaining effective long-term relationships with key senior-level decision makers and influencers at an assigned group of customer accounts.
• Achieves revenue targets by increasing revenue spend per account.
• Participates in client meetings in order to achieve retention.
• Creates demand for the organization’s products and services by raising their profile with customers through face-to-face presentations and phone conversations.
• Responds to escalated customer issues.

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