Job Description
Valeo is seeking an APU Quality Engineer in Bekasi to ensure product quality and process conformance. The role involves initiating and participating in QRQC activities, performing line audits, and managing quality tracking charts. Key responsibilities include eradicating customer and non-quality issues, revising control plans, and verifying 4M matrix adherence. The engineer will also handle field early warning procedures, analyze warranty returns, interface with OEMs and end-users, and conduct statistical analysis of warranty data to define liability and escalate risks. Strong cross-functional communication is essential for bringing solutions.
Must Have:
- Initiate and manage QRQC activities and containment.
- Perform line audits and ensure standard compliance.
- Eradicate customer and non-quality issues.
- Manage control plan revisions and 4M matrix application.
- Verify process conformance and product specifications.
- Represent customer on quality matters and manage supplier incidents.
- Detect and analyze field claim spikes using FEW procedures.
- Conduct warranty return analysis and define liability.
- Interface with OEMs, dealers, and end-users for warranty support.
- Perform statistical analysis of warranty data and escalate risks.
- Facilitate cross-functional communication for quality solutions.
Perks:
- One of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
- A multi-cultural environment that values diversity and international collaboration
- More than 100,000 colleagues in 31 countries, offering many opportunities for career growth
- A business highly committed to limiting the environmental impact of its activities and ranked as the number one company in the automotive sector in terms of sustainable development
Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.
INLINE QUALITY
- Initiate the QRQC in QIM database – participate to the containment and validate the robustness of the containment
- Support APU Managers / Site Manager in the analysis of issues assigned in the QRQC activities
- Update the APU quality tracking charts : Customer Returns - Cost of Non Quality …
- Perform audits on the line to detect non-respect of the Standard and identify with the APU the actions to be completed to therefore comply with the Standard
- Participate in the eradication of Customer issues and Non Quality issues
- Along the APU QRQC meeting ensure that rules are respected and “Stop at first disagree” and “Stop at first no” are applied
- Perform the revision of the control plan after an issue
- Verify 4M matrix respect with regards product or process changes and ensure customer awareness and approval of changes in accordance with the 4M matrix
- Update the quality documents following a process related change
- Follow up with the team and the Customer the 4M application, update and validate with customer the deliverables in the Customer Quality Assurance portal
- Verify the continuous conformance of the process to generate product to specification in accordance with the control plans (machine capability – yearly product audit …)
- Has authority to stop a manufacturing / assembly line in any situation where Standards are not respected or a safety or quality risk for the operator or for the customer has been detected or following a LLC Stability audit demonstrating lower than 100%
- Represent Customer within Valeo on Quality matters (communication/Escalation)
- In case of APU Quality Leader position, he will report to this position and will not supersede APU Quality Leader and Site Quality Manager authority.
- In charge of PD , CA and closure management for Internal Suppliers incidents .
- Communicate with Customer on the status and progress regarding 0 km and WR issues
Field Early Warning procedure
- Detect field claim spikes with FEW triangles, analyse factors, create red flags until 15th of each month.
- Link VIM with Red flag within 48h: with VIM if known issue or VIM FEW to ensure the quick collection of the “Right” parts.
- Monitor the 3MIS claims for each claims category and confirm efficiency of containment actions.
- Maintain customer part number in WINGS to ensure compliance with Valeo product hierarchy.
Field returns analysis
- Warranty return samples must be secured, follow the Valeo warranty part analysis procedure, comply with Customer and Valeo Warranty QRQC requirements including respect of timing.
OEM, Dealer and End user interface.
- Should be able to interface with OEM quality and service team, Dealer and End user to support the warranty concern, and to collect associated detailed field data. Presently logically to customer as required.
Defining the warranty liability with Customer
- Technically analyze the warranty part and present the % of Valeo liability on the failure and get the agreement on warranty liability.
Statistical analysis of the customer warranty data and escalate any risk.
- Statistical analysis of the raw warranty data from customers and able to make conclusions on the data analysis and escalate any quality and cost risk.
Good Cross-functional team communication.
- Customer feedback and field analysis feedback should be communicated to different teams within the organization and able to bring the solution from them applying QRQC methodology.
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