Assistant Manager

This role is for an Assistant Manager within the Enterprise Data Organization, focusing on research, validation, and updating Trade data. The position involves supporting data integration and migration projects to align maritime and trade datasets on a new platform, aiming to generate more data insights for customers. It requires overseeing team operations, managing projects, ensuring quality, and acting as a primary customer contact.

Must Have

• Oversee individual team members day to day operations including support of personal matters, leave requests, career developments, quarterly reviews.
• Oversee overall operation of the team workflow, ensuring all tasks are worked on, escalating any shortfalls / backlogs, and mitigating workloads.
• Act as primary internal and external customer contact, able to provide advice and expertise.
• Support all projects by initiating working groups, capturing requirements / user stories, and ensuring UAT.
• Continuously and proactively improve overall quality within the database area of responsibility and report quality metrics.
• Manage multiple tasks and deadlines simultaneously in a fast-paced environment.
• Set priorities for and coach associates to meet deadlines.
• Identify and resolve day-to-day problems.
• Communicate or interact effectively with others.
• Make good decisions/choices based on available information.
• Understand how the team relates to other closely related teams to improve efficiency.
• Manage complex cases / projects.
• A bachelor's or master's degree (or equivalent).
• At least 3 years of relevant work experience.
• Keen interest in the Maritime industry.
• Research & analysis required.
• Excellent communication.
• Strong critical thinking and problem-solving skills.
• An aptitude to learn and adapt quickly in a rapidly changing environment.
• The ability to build strong working relationships in a collaborative setting with immediate coworkers.
• Be legally eligible to work for the duration of the program in the country for which you apply.
• Keen attention to detail and good multitasking skills.
• Proficiency with Microsoft Office.

Perks & Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: Perks for partners and little ones, with best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards.

About the Role:

Grade Level (for internal use): 09

The Team: You will be part of the Enterprise Data Organization, composed of 70 colleagues based in Penang, US, and US colleagues within our Maritime Operations cluster. You will provide support on research, validation, and update of Trade data.

The Role: As part of the research and analysis requirements, you will support our expansion on data integration and migration projects by aligning our maritime and trade data sets to a new platform to create more data insight for our customers.

The Impact: This will not only enable exposure to research and analysis of the maritime and trade datasets but also collaboration with data Transformation colleagues in our Enterprise Data Organization team.

Responsibilities:

Primary responsibilities include:

• Oversee individual team members day to day operations including support of personal matters, leave requests, career developments, quarterly reviews and any other support colleagues may require.
• Oversee overall operation of the team workflow, ensuring all tasks are worked on, escalating any shortfalls / backlogs, and mitigating workloads where feasible.
• Primary internal and external customer contact, able to provide advice and expertise.
• Support all projects by initiating working groups to discuss requirements guided by the principal, capturing requirements / user stories, and ensuring UAT is efficiently maintained to support the project. Ensure sufficient training is met, along with documented workflows.
• Continuously and proactively improve overall quality within the database area of responsibility and report quality metrics to the director levels
• Be capable of managing multiple tasks and deadlines simultaneously in a fast-paced environment.
• Sets priorities for and coaches associates to meet deadlines
• Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives within their area
• Uses judgment to identify and resolve day-to-day problems
• Uses tact and diplomacy to exchange information and address sensitive issues
• Communicates or interacts effectively with others
• Makes good decisions/choices based on available information
• Understands how the team relates to other closely related teams to improve efficiency
• Able to manage complex cases / projects

What We’re Looking For:

We seek candidates with diverse backgrounds and ideas with a desire to learn and thrive. The position will provide a variety of experiences to help you identify your strengths, develop highly transferable skills, and align you to a successful career path for a bright future at S&P Global. To be an ideal fit for the role, you should have:

• A bachelor's or master's degree (or equivalent)
• At least 3 years of relevant work experience
• Keen interest in the Maritime industry
• Research & analysis required
• Excellent communication
• Strong critical thinking and problem-solving skills
• An aptitude to learn and adapt quickly in a rapidly changing environment
• The ability to build strong working relationships in a collaborative setting with immediate coworkers
• Be legally eligible to work for the duration of the program in the country for which you apply
• Keen attention to detail and good multitasking skills
• Proficiency with Microsoft Office

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf

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10 - Officials or Managers (EEO-2 Job Categories-United States of America), DTMGOP103.1 - Middle Management Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)