Assistant, Retail (Sales)

Ninja Van is a tech-enabled logistics company operating across Southeast Asia, focused on providing hassle-free delivery services. Established in 2014, it has become the region's largest last-mile logistics provider, serving over 35,000 merchants and delivering more than 1,000 parcels per minute across six countries. The company utilizes cutting-edge software, algorithm-based optimization, dynamic routing, and end-to-end tracking to offer best-in-class delivery services. This role involves assisting customers, following company best practices, collaborating effectively with team members and other departments, using company software for operations, gathering sales leads, and managing social media and Google accounts for the store. The ideal candidate will contribute to achieving company and client goals.

Must Have

• Accountable for customer satisfaction.
• Follow best practices.
• Team player.
• Effective communication skills.
• Experience using Ninja software.
• Assist in gathering sales leads.
• Manage social media and Google account.
• Minimum SPM qualification.
• Over 1 year of retail experience.
• Fluent in English and Bahasa Malaysia.
• Proven team member.
• Proven track record in reaching goals.
• Strategic thinker.
• Ability to thrive in fast-paced environment.
• Own transportation.

Good to Have

• Mandarin is an added advantage.

Job Responsibilities

• Accountable for customer satisfaction, and assisting customers with any requirements they may have.
• Follow best practices effectively, as determined by the Ninja Management.
• Be a team player in the team, to work effectively with peers.
• Effectively communicate feedback and improvements to the Area Supervisor.
• Communicate and work effectively with other teams to produce the best possible outcome for the company and its clients.
• Use Ninja software to execute operations (with training from the Ninja team).
• Assist in gathering sales leads and closing prospect.
• Assist the Area Supervisor in managing the social media and google account of the store, in terms of content and customer engagement.

Job Requirements

• Minimum qualifications: SPM, with relevant industry experience.
• Work experience: More than 1 years of experience working in retail stores.
• Professional fluency in English & Bahasa Malaysia; Mandarin is an added advantage.
• Proven success in being a team member of a fully functional team.
• Hands-on work experience with a proven track record in reaching and exceeding goals.
• Strategic thinker with ability to thrive in a fast-paced, entrepreneurial environment; solve complex problems, and develop creative solutions.
• Effective verbal communication, with the ability to serve a wide range of customers.
• Own transportation required.