Associate Community Manager

Join Playstack - Where Indie Games Break Through!At Playstack, we believe in the power of creative vision—and the people behind it. From breakout hits like Balatro, Abiotic Factor, and Mortal Shell, to critically acclaimed gems like The Case of the Golden Idol, we champion originality and innovation in every title we publish. With several major releases coming in the next 12 months, there’s never been a better time to join our journey.

About the roleAt Playstack, our players are the lifeblood of our games. Our communities don’t just buy our games - they help us improve and elevate them to the highest standard of indie game. The Associate Community Manager role will work with the Community Manager, to be the voice of the players inside Playstack across our titles with the aim of strengthening our communities and customer service strategy.

You’ll be a representative for our players to our internal teams: highlighting what players love, what issues they’re experiencing and feedback on what changes they might be suggesting. You’ll be a public voice for Playstack, responding to players across platforms, being empathetic and helpful while maintaining brand voice and values. You will be responsive and reactive - keeping a close eye on community presence for positive and negative interactions, and responding accordingly.

Who You Are

• Passionate about gaming and industry trends, with a strong desire to grow and excel in this space.
• Organized, detail-oriented, and able to manage multiple priorities effectively.
• Collaborative and respectful of diverse perspectives, communicating clearly with teammates, partners, and developers.
• Open to continuous learning and feedback to support your growth.
• You have been working for at least two years in community support roles.

**What you'll be doing**

• Respond to player queries, questions, complaints and feedback across key platforms (i.e.. Discord, Reddit, Steam discussions, etc.) and via emails, with factual and empathetic communication and relaying accurate information to players.
• Foster positive engagement across key platforms through meaningful interaction and responsiveness.
• Identify and share trending issues or community feedback with internal teams.
• Stay updated on trends and suggest creative ideas to boost engagement.
• Create, update, and moderate FAQs and help documentation to empower players.
• Track performance metrics, analyze results, and share monthly insights, working with the Community Manager to deliver detailed feedback and sentiment reports on game launches, updates and general issues.
• Liaise with the Playstack production team to acquire game-specific knowledge or deliver front-line information, including player sentiment and issues requiring developer resolution.
• Liaise with the Playstack art team and brief them on content needed
• Plan and host small-scale community initiatives such as AMAs, giveaways, and contests.
• Report in proper channels/documents the issues players are facing.
• Support the coordination of advocacy programs, including volunteer moderator onboarding.
• Own the automated customer support processes already in place.

**What you'll bring**

• Ability to thrive in a fast-paced, dynamic environment with flexibility.
• Familiarity with the games industry and a genuine curiosity about players’ culture.
• Strong written communications skills and enthusiasm for engaging with developers.
• Passion for games and excitement to contribute to a collaborative, inclusive team.
• Familiarity with an extra language would be a nice-to-have.

What We Offer

• Hybrid working pattern (2 office days per week)
• Employee Assistance Program focused on holistic wellbeing
• Staff discounts platform
• Social events (both online and in person)
• Medical insurance including dental, hearing, and optical care
• Company-matched pension contributions up to 5%
• Discretionary annual bonus
• Cycle to Work scheme
• Fully stocked London office
• 22 days holiday (pro rata, excluding bank holidays) + 3 days end-of-year studio closure

Diversity, Equity, Inclusion & Belonging (DEIB)

Playstack is an Equal Opportunity Employer committed to creating a workplace where everyone thrives. We celebrate diversity and provide equal opportunities regardless of race, gender identity, sexual orientation, disability, or background. Reasonable accommodations are available during the application and interview process—please let us know how we can support you.