Associate Global Account Operations

Renesas Electronics is seeking an Associate Global Account Operations NCG for their Farmington Hills, MI office. This role involves being a business partner to the Global Account Manager, driving supply/demand relationships, and managing logistics programs. The successful candidate will collaborate on forecast validation, backlog alignment, and proactively engage with customers to prevent supply/demand gaps. Responsibilities also include resolving delivery escalations, handling worldwide product allocation, and representing Renesas in customer meetings.

Must Have

• Business partner to Global Account Manager driving supply/demand relationship and logistics programs.
• Close collaboration supporting GAM with continuous forecast validation and backlog alignment.
• Global understanding of customer demands, processes, and supply chain needs.
• Proactively engaging with customers to understand global order fulfillment.
• Responsible for finding solutions related to delivery escalations from Global accounts.
• Liaises with internal departments (Sales, Planning and Logistics etc.).
• Worldwide allocation handling for specific products and main interface with customer headquarters.
• Representing Renesas at customer meetings, preparing and presenting regular data.
• Degree in business, marketing, finance, or similar field.
• New College Graduate or maximum of 2 years’ experience in customer service, sales support.
• Good team player with ability to work in teams and cross regions.
• Proactive approach, consistently delivering high-quality customer service.
• Focus on building relationships and achieving quality results.
• Ability to adapt to change, work across different ERP systems, reports & procedures.
• Good resilience to stress.
• Strong analytic and quantitative skills, ability to determine trends and propose solutions.
• Advanced command of English both spoken and written.
• Clear and concise written and verbal communication.
• Ability to work independently and with strong problem-solving skills.
• Strong MS Excel skills along with other MS Office products.

Good to Have

• Familiarity with SAP, Model N, Salesforce, or Power BI.

Perks & Benefits

• Flexible and inclusive work environment.
• Remote work option (two days a week).
• Employee Resource Groups.
• Opportunities to launch and advance career in technical and business roles.
• Opportunity to make a real impact by developing innovative products.
• Global support system.

Company Description

Renesas Electronics is a dynamic, multi-cultural tech company where employees can learn, mentor, and thrive. We are developing technologies for the latest advances in mobile computing, secured connected devices, autonomous driving, smart homes, and factories and more. Our solutions are at the heart of products developed by the major innovators around the world. Join us and be part of what’s next in electronics. For more information about Renesas, please visit Jobs @ Renesas.

Our Global Account Operations Team is looking for a talented graduate in business, marketing, finance, or similar field to join our team as a Global Account Operations (GAO) NCG in our Farmington Hills, MI office. The successful candidate will work directly with the Global Account Manager (GAM) and a multinational team of Customer Service Operators worldwide.

Job Description

• Business partner to Global Account Manager (GAM) driving the supply/demand relationship, logistics programs.
• Close collaboration supporting the GAM with continuous forecast validation, forecast and backlog alignment and review of demand changes.
• Global understanding of customer demands, processes, and supply chain needs. Proactively engaging with the customer to understand their global order fulfillment to avoid supply/demand gaps and/or excess.
• Responsible for finding solutions related to delivery escalations from Global accounts and liaises with internal departments (Sales, Planning and Logistics etc.).
• Worldwide allocation handling for specific products and main interface with customer headquarters.
• Representing Renesas at customer meetings, preparing and presenting regular data on supply / demand health and for potential executive level escalations/ meetings.

Qualifications

• Degree in business, marketing, finance, or similar field.
• New College Graduate or maximum of 2 years’ experience in customer service, sales support, or similar role.
• Good team player with the ability to work in teams and cross regions with a proactive approach, consistently delivering high-quality customer service with focus on building relationships and achieving quality results.
• Ability to adapt to change, work across different ERP systems, reports & procedures in a fast-paced environment with a good resilience to stress.
• Strong analytic and quantitative skills, ability to determine trends and propose solutions.
• Advanced command of English both spoken and written. Demonstrating clear and concise written and verbal communication to internal and external stakeholders
• Must be able to work independently and with strong problem-solving skills.
• Strong MS Excel skills along with other MS Office products.
• Familiarity with SAP, Model N, Salesforce, or Power BI is an an added advantage.

Additional Information

Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.

With a diverse team of over 22,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’

At Renesas, you can:

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.

• Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure.

• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.

Are you ready to own your success and make your mark?

Join Renesas. Shape Your Future with Us.

Renesas Electronics is an equal opportunity and affirmative action employer, committed to celebrating diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. For more information, please read our Diversity & Inclusion Statement.

Renesas Electronics deals with dual-use technology that is subject to U.S. export controls regulations. Under these regulations it may be necessary for Renesas to obtain U.S. government export license prior to release of technology to certain persons. The decision whether or not to file or pursue an export license application is at the sole discretion of Renesas.

We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.