Billing Support Specialist

Job Overview

The Billing Support department helps our users solve payment issues, including payment failures or erroneous payment entries, inability to make payments, refunds, cancellations, and many other financial cases.

In addition, the team is responsible for account security and safety - assisting users in protecting their accounts, preventing fraudulent activity, and recovering in-game property when needed.

We are considering only candidates who are already located in Serbia and have a valid residence permit; the company cannot support relocation for this role.

Reports to

Team Lead, Billing Team

What will you do?

• Provide support for Wargaming’s MMO titles (including World of Tanks, World of Warplanes, World of Warships, World of Tanks Blitz, and others);
• Communicate with a multilingual audience on topics related to account management and payments.

What are we looking for?

• Willingness to work rotating shifts (2/2): two weeks 07:00 - 19:00, followed by two weeks 19:00 - 07:00.
• Intermediate English or higher;
• Upper-intermediate Russian or higher;
• Advanced PC user;
• Experience with MS Office (Outlook, Excel, Word);
• Secondary or higher education.

What additional skills will help you stand out?

• Previous experience working with customers or users;
• Familiarity with Wargaming products;
• Knowledge of Polish/German (as a plus, not mandatory);
• Gaming experience across different platforms (PC, Steam, mobile OS);
• Experience with Atlassian products (Jira, Confluence).

Work mode

• Remote (from anywhere in Serbia).
• This role isn't eligible for relocation & immigration support.

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Belgrade include:

• Additional vacation days based on years of service at Wargaming: up to 5 days on top of the statutory minimum
• Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave)
• Sick Leave Compensation, Maternity Leave Benefits
• Premium Private Health Insurance
• Career development and education opportunities within the company
• English clubs and platform for learning languages
• Mental well-being program (iFeel)
• Commuting allowance
• Company events
• FitPass membership
• Discounts for employees
• Personal Gaming Account
• Coffee, fruits, and snacks in the office
• On-site canteen with subsidized prices for food and drinks
• Seniority Awards
• Referral program - you can recommend the best talents to the Company and receive a reward

##### Please submit your CV in English to ensure smooth processing and review.