Billing Systems Analyst I

As a Billing Analyst at CSG, you will be responsible for identifying, documenting, and executing billing requirements and tasks that feed into the financial cycle, ensuring quality assurance and continuous improvement. This role is integral to a team focused on the customer billing cycle and enhancing processes and services. Key responsibilities include meeting with clients or internal teams to gather requirements, overseeing billing procedures and analyses, and serving as the primary contact for client billing interests to resolve issues during billing cycles.

Must Have

• Meet with clients or internal teams to gather and document billing requirements and/or tasks
• Assume overall responsibility for billing procedures and analyses
• Develop and maintain documentation for all client and/or internal processes and procedures
• Serve as the primary contact point for client’s billing interests and work toward resolution of issues/problems during billing cycles
• Translate business requirements to system requirements
• Demonstrate system functionality to client
• Identify potential impacts as business requirements change over time
• Identify areas of automation, process improvements and be able to lead initiative to completion
• Gather and analyze information and use it to develop effective solutions to problems or situations
• Communicate effectively to convey and clarify moderately complex information

Good to Have

• AA Degree or equivalent in Information Technology related field
• Telephony wholesale or retail billing experience
• UNIX knowledge
• SQL knowledge
• C# and Python knowledge

Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Billing Systems Analyst I

Hi, I'm Martha Garces, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

As a Billing Analyst you will be responsible for helping to identify, document and execute billing requirements or tasks which feed the financial cycle, providing quality assurance and continuous improvement. This position is part of a team that focuses on the customer billing cycle and continuous improvement of processes and services.

We are looking for a Billing Systems Analyst who will:

• Meets with clients or internal teams to gather and document billing requirements and/or tasks.
• Assumes overall responsibility for billing procedures and analyses.
• Develop and maintain documentation for all client and/or internal processes and procedures.
• Primary contact point for client’s billing interests and work toward resolution of issues/problems during billing cycles.
• Develop and maintain documentation for all client and/or internal processes and procedures.

Is this opportunity right for you? We are looking for candidates who:

• AA Degree or equivalent in Information Technology related field.
• Meets with clients or internal teams to gather and document billing requirements and/or tasks.
• Translates business requirements to system requirements.
• Demonstrates system functionality to client.
• Identify potential impacts as business requirements change over time.
• Identify areas of automation, process improvements and be able to lead initiative to completion.
• Gathers and analyzes information and uses it to develop effective solutions to problems or situations.
• Communicates effectively to convey and clarify moderately complex information.
• Ability to troubleshoot issues discovered in automated processes.
• Telephony wholesale or retail billing experience would be an advantage.
• UNIX knowledge is a plus
• SQL knowledge is a plus
• C# and Python knowledge is a plus

CSGer Perks & Benefits (Feel free to adjust this by regional benefits!)

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.