Brocade SAN Engineer (Onsite Engineer)

The Brocade SAN Engineer will join the Global Support organization, providing proactive support to key customers. This role involves collaborating with Brocade Support and Engineering teams, managing critical situations, and documenting SAN infrastructure. Responsibilities include conducting operational reviews, ensuring inventory accuracy, and analyzing customer operating environments. The position requires strong customer-facing skills, in-depth SAN knowledge, and experience with various networking technologies and operating systems.

Must Have

• Proactively engage with customers to support SAN infrastructure and mitigate risks.
• Schedule and provide regular Customer Operational Reviews.
• Directly manage critical or high-visibility situations and project manage account recovery.
• Work closely with customers to understand and document SAN Fabric design and interoperability.
• Lead customer communication for all events.
• Analyze, provide recommendations, and drive actions based on Customer Operating Environment reporting.
• Develop and maintain Brocade customer operational procedures documentation.
• Maintain current industry trends, competition, and technical and product knowledge.
• 2+ years of related experience.
• In-depth knowledge of networking technologies and protocols, specifically SAN.
• SAN domain experience.
• Customer-focused with strong relationship-building skills.
• MS Office / Google Suite expertise.
• Experience managing complex IT projects.
• Excellent customer communication, problem-solving, planning, and organization skills.
• Successful implementations of current-generation SAN products, especially Brocade.
• Experience implementing and customizing monitoring tools and features in SAN products.
• Experience with OpenSSL and certificate implementation.
• Experience with Linux and/or Windows server implementations.

Good to Have

• Brocade associate and professional certifications.
• Additional business-level language skills.

Perks & Benefits

• Medical plans
• Dental plans
• Vision plans
• 401(K) participation including company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• Company paid holidays
• Paid sick leave
• Vacation time
• Paid Family Leave and other leaves of absence
• Discretionary annual bonus
• Equity

The Brocade SAN Engineer functions as a member of the Brocade Global Support organization and assigned to support our most important customers. Candidate will work hand in hand with the Brocade Support and Engineering teams, and will need to have customer-facing skills along with a demonstrated background in Storage Area Networking (SAN). , as they will be required to join conference calls or attend live troubleshooting sessions. Brocade SAN Engineers are expected to be available nights and weekends to assist customers with their projects.

Main Duties:

Brocade SAN Engineer

• Proactively engaging with customers to support their SAN infrastructure, understand current and future requirements, and successfully mitigate risks that arise from projects and events
• Schedule and provide regular Customer Operational Reviews to assigned Premier Accounts
• Directly manage any critical or high-visibility situations, project managing account recovery activities while delivering the appropriate ongoing status and post-mortem documentation.
• Work closely with the customer to understand and document their SAN Fabric design and “end-to-end” interoperability matrix and future growth projections.
• Responding promptly to customer needs and actively engaging on all customer events as the lead on all customer communication
• Working closely with the customer to ensure accuracy of their inventory and assisting internal teams to secure support contract renewals, and with the Sales Teams for ongoing account growth.
• Analyze, provide recommendations, and drive actions based on the reporting from a Customer Operating Environment
• Develop and maintain Brocade customer operational procedures documentation
• Knowledge of basic networking protocols and Ethernet Troubleshooting
• Maintain current industry trends, competition, and technical and product knowledge with respect to its value for Brocade customers.

Other duties as assigned:

Schedule: Monday through Friday, occasional weekend or overnight hours, and on-call as required

Desired Skills and Experience:

• Bachelor's degree and 2+ years of related experience required.
• In-depth knowledge of networking technologies and protocols, and specifically storage area networking (SAN)
• SAN domain experience required. Brocade associate and professional certifications are desirable.
• Customer-focused with a record of accomplishment of developing successful relationships with external and internal customers.
• MS Office / Google Suite expertise.
• Record of accomplishment of successfully managing complex IT projects. Ability to rapidly adapt and adopt to new technologies
• Excellent customer communication (Verbal and Written), problem-solving, planning, and organization skills
• Works cooperatively with others as a teammate to achieve results, build morale, and has the ability to work cross-functionally in a rapidly changing organization.
• Additional Language (Spoken business level) a plus
• Successful implementations of current-generation SAN products, especially Brocade products
• Experience implementing and customizing monitoring tools and features in SAN products
• Experience with OpenSSL and certificate implementation
• Experience with Linux and/or Windows server implementations

Physical requirements:

• Frequent use of mouse and keyboard
• Frequent phone usage
• Occasional lifting