Business Efficiency Improvement / Project Automation Promotion (AI Utilization Promotion)

About PayPay

PayPay, a fintech company that has surpassed 70 million users in approximately 7 years since its service launch in 2018, is composed of diverse members from about 50 countries and regions.

OUR VISION IS UNLIMITED_

We believe that a clear vision is not necessary to create a future beyond our imagination. PayPay is committed to realizing a vision (future) that no one can imagine, always maintaining a Day 1 stance. We are looking for colleagues who are passionate about tackling this grand vision, refining products at an overwhelming speed that cannot be imitated by other companies, and promoting the widespread adoption of cashless payments in Japan and its use as a financial life platform. We seek individuals who can proactively identify issues, collaborate with others, and jointly promote the creation of new value.

About the Job

Introduction to the Business Promotion Department

The Business Promotion Division supports various businesses through operations to improve the satisfaction of merchants and users who use PayPay. The Business Support Department handles the operations of each PayPay division, from taking over and managing tasks to reducing man-hours, improving, and automating those tasks. It is an organization of about 15 members, mainly in their 30s to mid-40s, and was newly established in October 2025. This recruitment is for a position within the Business Support Department.

The team's mission consists of the following three points:

1. Eliminate waste and inefficiency in operations and organization from a company-wide optimization perspective.

2. Contribute to stability by eliminating reliance on individuals and manual work in business and services.

3. Create an environment where each department can concentrate on core tasks.

You will have a unique experience of creating services and operations from scratch in collaboration with other departments.

Background of Recruitment

Currently, with the rapid growth of the business, many services and campaigns are being created. On the other hand, for the operations related to these services, there is a demand to automate them using cutting-edge AI, leveraging the strengths of the SoftBank Group, to improve productivity and ensure stable operation (eliminating manual human operations). To achieve PayPay's accelerating business growth stably and efficiently, we believe it is necessary to strengthen the Business Support Department, and thus we are recruiting. We are also considering having you lead various tasks according to your strengths and experience, such as business improvement/efficiency, systemization/automation, and development skills, not only for PayPay's business divisions.

Specific Job Responsibilities:

• Planning and proposing business improvements and efficiency measures
• Redesigning business processes, system automation (utilizing Chat-GPT, code development, RPA), and labor-saving
• Creating requirements for system automation
• Cost reduction and efficiency improvement through business outsourcing
• Proposing reduction of unprofitable operations
• Designing operations for various measures in each department
• Collecting and understanding issues and needs related to various internal operations
• Reorganizing and optimizing operations from the perspective of the PayPay Group

Appeal of this Position

• In the process of compressing and automating operations, you can gain knowledge about the profitability of operations and experience in automation using generative AI.
• Through the process of improving operations in each department and launching new operations from scratch, you can gain a wide range of knowledge and experience as an operations professional.
• You can proceed with tasks in cooperation with other departments (marketing, sales, product, etc.) as needed, and gain a broad perspective and high level of experience as a member of business planning.

Required Experience/Skills

(1) Experience in business improvement and business design

Experience in visualizing business flows, identifying bottlenecks and waste, and implementing improvements.

(2) Understanding of systems/automation

Basic knowledge of automation using RPA, scripts, and business systems (e.g., ERP, workflow management tools).

(3) Logical thinking and problem-solving skills

Ability to systematically analyze problems, plan and execute measures, and quantitatively verify their effects.

(4) Documentation skills

Ability to create business flows, standard operating procedures, and knowledge materials that anyone can understand and utilize.

(5) Experience in business transfer/outsourcing

Experience in designing and operating BPO (Business Process Outsourcing), shared services, and offshore outsourcing.

(6) System development/programming skills

Ability to implement simple automation and data processing using Python, SQL, VBA, etc.

(7) Ownership and driving force

Ability to maintain a "see it through" attitude from a company-wide optimization perspective, even in the face of opposition or resistance.

(8) Project promotion skills

Ability to involve related departments, build consensus, and lead business transfer and improvement.

Desirable Experience/Skills

(1) Experience in process mining/data analysis

Ability to quantitatively grasp the actual state of operations from logs and data, and identify areas for improvement.

(2) Practical experience in BPR

Experience in management planning/business reform departments at consulting firms or operating companies.

(3) Experience in project management

(4) Participation experience in system development projects (e.g., system requirements definition)

What PayPay Looks For

• Individuals who align with PayPay 5 senses

Benefits and Conditions

Employment Type

• Full-time employee

Work Location

• Hybrid Workstyle (office, home, or satellite office for remote work)
• *You will be required to commute to the office/work remotely according to the rules and work instructions of your affiliated organization.
• *The use of satellite offices is subject to the rules of your affiliated department.

Working Hours

• Super Flex System (no core time)
• Principle: 9:00 AM - 5:45 PM (7 hours 45 minutes actual work + 1 hour break)

Holidays

• Saturdays, Sundays, public holidays, year-end and New Year holidays, and company-designated days

Leave (Statutory Leave and Company Benefits)

• Annual paid leave (14 days in the first year, prorated according to the month of joining. Usable from the date of joining)
• Personal leave (5 days granted each year / 3 or 5 days granted in the first year depending on the month of joining)
• *This is PayPay's unique special paid leave system, which can be used for illness/injury/hospital visits for yourself, family, or pets.

Salary

• Annual salary system (including some fixed overtime pay)
• Determined according to company regulations based on experience, skills, performance, and contribution
• Reviewed once a year
• Special bonus (incentive) paid once a year based on company performance and individual contribution
• Overtime work allowance, late-night work allowance available
• *Regarding salary payment, a portion can be received in a PayPay account (supports digital salary payment).

Benefits

• Social insurance (health insurance, employee pension, employment insurance, workers' accident compensation insurance)
• Defined contribution pension plan