Business Transformation / Project Promotion Manager (AI Utilization Promotion)

About PayPay

PayPay, a fintech company that has surpassed 70 million users in about 7 years since its service launch in 2018, is composed of diverse members from approximately 50 countries and regions.

We leverage the latest technologies, including AI, and data to achieve overwhelming speed in service development and business growth. We are looking for colleagues who are passionate professionals committed to rapidly promoting cashless payments in Japan and their use as a financial life platform, and who will work with us to create new value for users.

About the Role

Introduction to the Business Promotion Division

The Business Promotion Headquarters serves as both the "offense" and "defense" supporting business growth, spanning PayPay's payment, financial, and data domains. It is an organization that realizes "safety and security" and "efficient business operations." We promote business transformation in various areas by utilizing operation strategy formulation, corporate data utilization, risk management, AI, and technology, thereby supporting PayPay's safe and secure financial service infrastructure.

Roles and Missions of Each Department:

Headquarters Planning Office

• Role: The core team leading the strategic operation of the entire Business Promotion Headquarters. It oversees projects, budgets, contracts, and KPIs, supporting the maximization of organizational performance.
• Mission: To design management that balances the productivity and quality of the entire headquarters through the design of monitoring indicators such as KPIs and personnel evaluation systems, linking organizational strategy to business growth. Also promotes maximizing collaboration efficiency with external partners.
• Composition: Approximately 7 members in their 20s to mid-30s.

Business Planning Department (Master Planning Team)

• Role: Responsible for planning and promoting merchant/partner master data linked to CRM, building management infrastructure, and promoting a governance system.
• Mission: To maximize profits through the utilization and governance of master data.
• Composition: Approximately 20 members in their 30s to mid-40s.

Customer Management Department / Transaction Management Department

• Role: As PayPay's customer risk management department, it strengthens and optimizes risk management across the entire customer lifecycle, including identity verification (eKYC), fraud prevention, and anti-money laundering (AML/CFT) measures.
• Mission: To balance "service safety and security" with "improving user experience."
• Features: Utilizes AI and data analysis to advance risk management and streamline business processes. Leads the construction of next-generation risk management models.
• Composition: Approximately 40 members in their 20s to mid-40s.

Merchant Management Department

• Role: Responsible for operation tasks related to the screening and management of merchants and corporations, and planning/building risk countermeasures.
• Mission: To contribute to the overall growth of the PayPay Group through merchant acquisition, GMV (Gross Merchandise Volume) increase, cost optimization, and new corporate service development.
• Composition: Approximately 30 members in their 20s to mid-40s.

Background of Recruitment

PayPay, which is rapidly expanding, primarily in cashless payments, is now significantly broadening its business domain into new financial and lifestyle services. In this period of transformation, we urgently need to redefine our business structure and build a solid foundation for growth. Therefore, we are looking for individuals who can independently plan and promote themes directly linked to management strategy across various areas such as process design, core data infrastructure, and risk management. We await your challenge to build PayPay's future together.

Specific Job Responsibilities

We promote various business transformations that support PayPay's growth. We are currently recruiting for four departments, or you may be responsible for multiple areas. In all areas, the ability to systematize and drive transformation, not just improvement, is required.

Specific Job Responsibilities:

1. Headquarters Planning Office (Strategy Formulation)

• Formulation and management of headquarters strategic themes (including new themes such as AI utilization)
• Lead strategy formulation and progress management
• Break down formulated strategies into each department (from projectization to tasking)
• Formulation and management of budget plans based on strategic themes
• Negotiation and communication with stakeholders regarding strategic themes, KPI formulation based on budget, and adjustment of interests between organizations within the PayPay Group
• Lead small-scale projects, collaborate with PMOs in each department (negotiation and adjustment with general managers and department managers)

2. Business Planning Department (Master Data Planning)

• Maintenance of merchant and partner data, quality control, and strengthening of governance
• Planning tasks for merchant and partner master data, improvement and efficiency of operation management tasks
• Solving data issues and designing/creating system requirements for new services, etc.
• Project promotion related to data utilization in collaboration with PayPay Group companies

3. Customer Management Department / Transaction Management Department (Customer Risk Management)

• Planning, design, and improvement of overall risk management, including fraud prevention and anti-money laundering (AML/CFT) measures for PayPay and Group companies
• Advancement of risk management using AI and data analysis (fraud detection, risk scoring, etc.)
• Optimization of eKYC (identity verification) processes, improvement of filtering accuracy for anti-social forces, strengthening of fraud transaction/money laundering countermeasures, and cross-group risk information sharing

4. Merchant Management Department

• Operation tasks related to the screening and management of merchants and various service applications (account opening, factoring, loans, etc.)
• Building mechanisms for automation and advancement of screening operations using AI (process analysis, AI/machine learning model development, system implementation/operation)
• Formulation of requirements definitions related to laws, regulations, and various risk responses

Appeal of this Position

• You can be involved in company-wide strategies in close proximity to management and business leaders.
• You can lead "tangible business transformations" based on on-site understanding.
• You can challenge cutting-edge themes such as AI utilization and cross-group projects.
• It is an environment where you can hone your planning and execution skills with specialized members.

Required Experience/Skills

• Business planning/project promotion experience at a business company or consulting firm
• Experience with PDCA cycle from issue identification to implementation
• Cross-departmental coordination skills, problem-solving skills, logical thinking skills
• Basic understanding of data and business systems
• Budget management based on projects or strategic themes

Desirable Experience/Skills

• Experience utilizing AI/data analysis
• Experience planning operation improvements/designs
• Risk management experience in the financial/fintech industry
• Experience planning and operating data management
• English communication skills (reading/writing level)

What PayPay Looks For

• Individuals who embody PayPay 5 senses

Treatment and Conditions

Employment Type

• Full-time employee

Work Location

• Hybrid Workstyle (office, home, or satellite office for remote work)
• *You will work from the office/remotely according to the rules of your affiliated organization and work instructions.*
• *Use of satellite offices is subject to the rules of your affiliated department.*

Working Hours

• Super Flex System (no core time)
• Principle: 9:00 AM - 5:45 PM (7 hours 45 minutes actual work + 1 hour break)

Holidays

• Saturdays, Sundays, national holidays, year-end and New Year holidays, and company-designated days

Leave (Statutory Leave and Company Benefits)

• Annual paid leave (14 days in the first year, prorated according to the joining month. Usable from the joining date)
• Personal leave (5 days granted annually / 3 or 5 days granted in the first year depending on the joining month)
• *This is PayPay's unique special paid leave system, which can be used for illness/injury/hospital visits for yourself/family/pets, etc.*

Salary

• Annual salary system (including some fixed overtime pay)
• Determined according to our regulations based on experience, skills, performance, and contribution
• Reviewed once a year
• Special bonus (incentive) paid once a year based on company performance and individual contribution
• Overtime work allowance, late-night work allowance available
• *Regarding salary payment, a portion can be received in a PayPay account (supports digital salary payment)*

Benefits

• Social insurance (health insurance, welfare pension, employment insurance, workers' accident compensation insurance)
• Defined Contribution Pension Plan