Sales Support Staff (Sales Management and Control Promotion)

The Sales Support Division at PayPay, a fintech company with 70 million users, is seeking a Sales Support Staff member. This role involves updating service specifications, operational procedures, and sales manuals in a rapidly evolving environment. The division, comprising 6 departments and 140 members, drives PayPay's business growth by formulating sales strategies, optimizing processes, and supporting new service introductions. The position requires strong project promotion skills and practical experience in sales management and internal control.

Must Have

• Ability to use AI tools (ChatGPT, Gemini, etc.) and agent functions (preferably with skills to delegate to AI without writing code)
• Project promotion ability to identify problems from various data and implement PDCA cycles independently
• Practical experience in sales management, promotion, internal control, sales training, and development operations

Good to Have

• Experience in business efficiency improvement or development of business support tools using RPA/GAS, etc.
• Experience in departmental HR/recruitment and management of temporary/contract employees/departmental legal affairs/departmental accounting, etc.

Perks & Benefits

• Annual paid leave (14 days in the first year, prorated by joining month, usable from joining date)
• Personal leave (5 days per year, 3 or 5 days in the first year depending on joining month, for personal/family/pet illness/injury/hospital visits)
• Social insurance (health insurance, welfare pension, employment insurance, worker's accident insurance)
• Defined contribution pension plan
• Option to receive part of salary in PayPay account (supports digital salary payment)

About PayPay

PayPay, a fintech company that has surpassed 70 million users in approximately 7 years since its service launch in 2018, is composed of diverse members from about 50 countries and regions.

We leverage the latest technologies, including AI, and data to achieve overwhelming speed in service development and business growth. We are looking for colleagues who are passionate about professionally promoting the widespread adoption of cashless payments in Japan and its use as a financial life platform, and who will work with us to create new value for users.

About the Role

Introduction to the Sales Support Division

In an environment where the number of merchants is rapidly increasing daily, service specifications are evolving, and new services are being developed, it is essential to constantly update service/operational procedures and sales manuals. In this highly dynamic environment, this position involves frequent negotiations with sales employees working on-site and internal related departments, and sales support covers a very wide range of tasks.

The Sales Support Division consists of 6 departments: Sales Management Department, Sales Promotion Department, Sales Support Department, Enterprise & Partner Support Department, Inside Sales Department, and Digital Sales Department, with an organizational structure of approximately 140 members, promoting various supports for the sales division that drives PayPay's business growth.

The mission of each department includes "formulating and executing sales strategies and analyzing various data," "streamlining sales processes and developing training programs for sales members," "promoting/planning and operating new introductions of all services," "supporting data-driven sales," and "streamlining sales processes and operational support." The division as a whole is mainly composed of members in their late 20s to 40s, and all members work as project leaders, allowing them to thrive regardless of age or work experience.

Background of Recruitment

PayPay's services for merchants and solutions for local governments are updated daily, and the members responsible for sales are constantly required to demonstrate speed and growth. Furthermore, it is necessary to strengthen the system that supports increasingly complex and sophisticated sales from various angles, and this recruitment is for an increase in personnel to strengthen this sales support system.

Specific Job Responsibilities

*The team assignment will be determined during the interview process based on the applicant's skills, experience, aptitude, and aspirations.

Sales Management Department

▽ Sales support for merchant sales divisions

Responsible for managing sales operations and front-line merchant management, as well as compliance-related tasks (including security and operational incidents) to establish sales promotion, sales back-office support, and internal control. Each member takes on a mission and works as a project leader involving other departments, allowing them to thrive regardless of age, gender, or past industry experience.

1. Ability to handle business efficiency improvement and automation using AI tools (ChatGPT, Gemini, etc.), agent functions, RPA, GAS, etc. (preferably with skills to delegate to AI without writing code)

2. Project promotion ability to identify problems from various data and implement PDCA cycles independently

3. Practical experience in sales management, promotion, internal control, sales training, and development operations

Appeal of this Position

• You can significantly contribute to the business of a rapidly growing company and gain extensive knowledge of sales back-office operations in the process.
• You can engage in hands-on work, quickly transforming your ideas into reality, from designing upstream strategies and tactics to following up on sales execution in the field.
• It is a flat and open organization where you can thrive regardless of your years with the company.

Required Experience/Skills

• Ability to use AI tools (ChatGPT, Gemini, etc.) and agent functions (preferably with skills to delegate to AI without writing code)
• Project promotion ability to identify problems from various data and implement PDCA cycles independently
• Practical experience in sales management, promotion, internal control, sales training, and development operations

Desired Experience/Skills

• Experience in business efficiency improvement or development of business support tools using RPA/GAS, etc.
• Experience in departmental HR/recruitment and management of temporary/contract employees/departmental legal affairs/departmental accounting, etc.

What PayPay Looks for in People

• Those who embody the PayPay 5 senses.

Benefits and Conditions

Employment Type

• Full-time employee

Work Location

• Hybrid Workstyle (office, home, or satellite office for remote work)
• *Please note that attendance/remote work will be in accordance with the rules and work instructions of the affiliated organization.
• *The use of satellite offices is subject to the rules of the affiliated department.

Working Hours

• Super Flex System (no core time)
• Principle: 9:00 AM - 5:45 PM (7 hours 45 minutes actual work + 1 hour break)

Holidays

• Saturdays, Sundays, public holidays, year-end and New Year holidays, and company-designated days

Leave (Statutory Leave and Company Benefits)

• Annual paid leave (14 days in the first year, prorated by joining month, usable from joining date)
• Personal leave (5 days granted each year / 3 or 5 days granted in the first year depending on joining month)
• *This is PayPay's unique special paid leave system, which can be used for illness/injury/hospital visits for oneself/family/pets, etc.

Salary

• Annual salary system (including some fixed overtime pay)
• Determined according to company regulations based on experience, skills, performance, and contribution
• Reviewed once a year
• Special bonus (incentive) paid once a year based on company performance and individual contribution
• Overtime work allowance, late-night work allowance available
• *Regarding salary payment, a portion can be received via PayPay account (supports digital salary payment)

Benefits

• Social insurance (health insurance, welfare pension, employment insurance, worker's accident insurance)
• Defined contribution pension plan

Other Information:

• PayPay Inside-Out (Corporate Blog) /JP
• PayPay Inside-out (Corporate Blog) /ENG
• PayPay Product Blog /JP
• PayPay Product Blog /ENG

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