Cloud System Administrator

Join our team as a Cloud System Administrator, focusing on delivering critical support for cloud infrastructure environments, primarily on AWS. You will ensure operational stability, maintain infrastructure currency, and provide timely responses to incidents and requests. This role requires a proactive and dependable engineer who can independently troubleshoot issues, follow standard operating procedures, and provide out-of-hours support for Windows and AWS cloud environments. You will also collaborate with cross-functional teams and contribute to continuous improvement.

Must Have

• Support cloud environments primarily on AWS
• Follow runbooks and documented procedures for incident response, system monitoring, and routine operational tasks
• Provide operating system support mainly for Windows environments, including patching through AWS Systems Manager (SSM), backup, and restore operations
• Troubleshoot and resolve operational issues independently, taking ownership of problems
• Collaborate effectively with cross-functional teams and escalate issues beyond scope or expertise as necessary
• Participate in out-of-hours support rotations to maintain 24/7 operational continuity
• Maintain clear and up-to-date documentation on operational procedures, incident tickets, and system status
• Ensure smooth handoff and communication with adjacent teams such as Database Administrators and Network Operations
• Contribute to continuous improvement initiatives and business-as-usual (BAU) project work
• Minimum 3–5 years of experience in cloud operations or infrastructure support roles
• Extensive practical experience with AWS services including EC2 (plus EBS and AMI management), EKS, RDS, RedShift, S3, SFTP via AWS Transfer Family, IAM/Identity Center, and VPC fundamentals
• Strong skills in operating system support, especially Windows environments, including patch management via AWS Systems Manager (SSM) and backup/restore procedures
• Ability to follow detailed runbooks and documented procedures with accuracy
• Strong problem-solving skills and the ability to act independently where standards do not apply
• Comfortable providing out-of-hours support in a professional and methodical manner
• Good communication skills for effective teamwork and issue escalation
• Familiarity with IT Service Management (ITSM) practices
• Proactive and adaptable mindset suited for a dynamic support environment
• Possess a valid work permit for Serbia

Good to Have

• Experience with monitoring and observability tools such as Datadog
• Familiarity with Azure DevOps pipelines or similar CI/CD platforms
• Basic knowledge of Terraform infrastructure automation
• Understanding of OS security tools including CrowdStrike
• Experience with Active Directory / Entra ID
• Familiarity with cloud security posture management tools like Wiz
• Exposure to Azure cloud services
• AWS Certified SysOps Administrator – Associate
• AWS Certified Solutions Architect – Associate

Perks & Benefits

• Competitive compensation package based on experience and skills
• Flexible hours and hybrid work options
• Private health insurance plan
• Access to continuous training, accredited certifications, and a range of resources
• Personalized leadership training program
• FitPass membership
• Mental health support programs
• Comprehensive Referral Rewards Program

At Synechron, we harness the power of digital transformation to drive business success. As a global consulting firm, we combine creativity with advanced technology to deliver innovative solutions across industries. Having been recognized with multiple employer awards, we are committed to building talented teams and creating a dynamic work environment.

We are hiring a Cloud System Administrator

Hybrid working model – Novi Sad or Belgrade office

Role Description:

Join our team as a Cloud System Administrator, focusing on delivering critical support for cloud infrastructure environments. In this role, you will ensure operational stability, maintain infrastructure currency, and provide timely responses to incidents and requests. We are looking for proactive and dependable engineers who follow standard operating procedures and can independently troubleshoot issues, including providing out-of-hours support.

Key Responsibilities:

• Support cloud environments primarily on AWS, including EC2, EBS, AMI, EKS, RDS, RedShift, S3, SFTP (AWS Transfer Family), IAM/Identity Center, and VPC configurations
• Follow runbooks and documented procedures for incident response, system monitoring, and routine operational tasks
• Provide operating system support mainly for Windows environments, including patching through AWS Systems Manager (SSM), backup, and restore operations
• Troubleshoot and resolve operational issues independently, taking ownership of problems
• Collaborate effectively with cross-functional teams and escalate issues beyond scope or expertise as necessary
• Participate in out-of-hours support rotations to maintain 24/7 operational continuity
• Maintain clear and up-to-date documentation on operational procedures, incident tickets, and system status
• Ensure smooth handoff and communication with adjacent teams such as Database Administrators and Network Operations
• Contribute to continuous improvement initiatives and business-as-usual (BAU) project work

Your Profile:

• Minimum 3–5 years of experience in cloud operations or infrastructure support roles
• Extensive practical experience with AWS services including EC2 (plus EBS and AMI management), EKS, RDS, RedShift, S3, SFTP via AWS Transfer Family, IAM/Identity Center, and VPC fundamentals
• Strong skills in operating system support, especially Windows environments, including patch management via AWS Systems Manager (SSM) and backup/restore procedures
• Ability to follow detailed runbooks and documented procedures with accuracy
• Strong problem-solving skills and the ability to act independently where standards do not apply
• Comfortable providing out-of-hours support in a professional and methodical manner
• Good communication skills for effective teamwork and issue escalation
• Familiarity with IT Service Management (ITSM) practices
• Proactive and adaptable mindset suited for a dynamic support environment

Plus if you have:

• Experience with monitoring and observability tools such as Datadog
• Familiarity with Azure DevOps pipelines or similar CI/CD platforms
• Basic knowledge of Terraform infrastructure automation
• Understanding of OS security tools including CrowdStrike
• Experience with Active Directory / Entra ID
• Familiarity with cloud security posture management tools like Wiz
• Exposure to Azure cloud services

Certifications that we highly value:

• AWS Certified SysOps Administrator – Associate
• AWS Certified Solutions Architect – Associate

What’s in it for you:

• Competitive compensation package based on experience and skills
• Flexible hours and hybrid work options, allowing you to achieve a work-life balance that suits your needs
• Private health insurance plan
• Access to continuous training, accredited certifications, and a range of resources to help you grow professionally
• Personalized leadership training program
• FitPass membership to support your well-being and mental health support programs
• Comprehensive Referral Rewards Program

For any additional information or questions, feel free to reach out to us at Recruitment-Serbia@synechron.com.

Note: One prerequisite for this position is that the prospective candidate must possess a valid work permit for Serbia.

We appreciate the interest of all applicants. Please note that only those whose qualifications align closely with the position requirements will be contacted for the next steps in the selection process. All applications will be handled with confidentiality.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Candidate Application Notice

About Us

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more.

Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

For more information on the company, please visit our website

or LinkedIn

community.

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Sustainability and Health Safety Commitment

At Synechron, we are committed to integrating sustainability into our business strategy, ensuring responsible growth while minimizing environmental impact. Employees play a key role in driving our sustainability initiatives, from reducing our carbon footprint to fostering ethical and sustainable business practices across global operations. All positions are required to adhere to our Sustainability and Health Safety standards, demonstrating a commitment to environmental stewardship, workplace safety, and sustainable practices.

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