Collections Specialist - Bilingual English

4 Days ago • 2 Years +

Localization

Job Description

This role is responsible for the collections and reconciliation process for the USA Midwest region, managing a defined group of customers and key accounts. It involves analyzing and monitoring account balances, effective overdue control, dispute creation and resolution, customer account reconciliation, and ensuring proper application of unapplied cash. The specialist will also identify and execute process improvements to increase efficiency and maintain excellent relationships with customers and internal partners.

Must Have:

Analyze and monitor account balances, including overdue control and follow-up.
Create disputes for necessary cases.
Act as point of contact for accounts receivable inquiries.
Reduce past due amounts across aging buckets.
Perform customer account reconciliation.
Request and ensure proper application of unapplied cash remittance.
Identify and implement process improvements for efficiency.
Resolve disputes effectively with timely communication.
Over 2 years of experience in B2B Collections.
Proficiency in Microsoft Excel and Power BI.
Bilingual in English.
Bachelor’s degree in accounting, finance, engineering, or business administration.

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Collections Specialist - Bilingual EnglishYou will be responsible for the collections and reconciliation process for the USA Midwest region, with a defined group of customers and key accounts by maintaining excellent relationships with our customers, internal finance leadership, and cross-functional business partners.Your role: * Analyze and monitor account balances, including effective overdue control and follow-up program for all customer accounts (email and phone contact). Create disputes in the necessary cases.* You will be the point of contact for inquiries, requests and issues related to accounts receivable for an assigned portfolio of customers.* Reduce the past due amount on each aging bucket.* Perform customer account reconciliation.* Request remittance advice for unapplied cash and ensure it is applied properly.* Identify and execute opportunities for process improvements to increase efficiency.* Ensure an effective dispute management process by resolving disputes with high quality and also by performing timely communication of the resolution to the customer.You're the right fit if: * You’ve acquired +2 years of experience in B2B Collections, managing operations in an environment highly dependent on Microsoft Excel and Power BI.* You’re bilingual in English. * Bachelor’s degree in accounting, finance, engineering or business administration.How we work togetherWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.This is an office role in Panama.About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.* Learn more about our business.* Discover our rich and exciting history.* Learn more about our purpose.* Learn more about our culture.