Software Support Representative

Job Description

As the Software Support Representative, you will have the primary responsibility within the call center for providing internal and external customer support for the Philips Respironics product line, Care Orchestrator.

Your role:

• Coordinating pre-installation activities including scheduling installs, reviewing pre-installation checklists, completing pre-installation readiness checks with customers, etc.
• Providing remote configuration of software according to customer specifications, as well as installation support of the desktop application.
• Researching, recording, and providing appropriate feedback and solutions to customers, with regard to product complaints and events associated with the software application.
• Informing Product Managers on customer issues related around software utilization and software design.
• Maintaining technical expertise with both Respironics sleep therapy products and their usage, as well as general networking and PC skills.

You're the right fit if:

• You’ve acquired 3+ years of experience in a medical device technical support or IT related customer service role.
• Your skills include:
• Knowledge of Windows XP, Vista, 7, and 8 Operating systems (required).
• Strong understanding of computer functionality, software/hardware troubleshooting, and a demonstrated understanding of computer networks and database structure.
• You have excellent phone and customer service skills.
• You have an associate’s degree or higher (preferred) or 6+ years of the above-related experience.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You’re have knowledge of Android and iOS mobile operating systems and knowledge of SQL server (preferred).

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in PA is $27.40 to $43.00.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Murrysville, PA.

#ConnectedCare

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.