Community Engagement Specialist

Description

Community Engagement Specialist

Job Brief

We’re looking for a seasoned and strategic Community Engagement Specialist to join our team and deliver outstanding, engaging, and culturally on-point community experiences for our gaming communities. The ideal candidate will bring strong community instincts, a human touch to brand voice, and the operational discipline to drive best-in-class community strategies across multiple platforms.

This role requires someone with strong experience in first-person shooter (FPS) communities. To align with launch calendar, live service events, and real-time triage, we are seeking someone based in Montreal area. Flexibility and real-time responsiveness are key.

Responsibilities

• Plan, build, and execute community management strategies aligned with marketing, communications, and publishing campaigns.
• Create, curate, and publish compelling multimedia content across all relevant platforms, including Discord, Reddit, Twitter/X, Instagram, YouTube, and in-game channels.
• Engage daily with the community, managing conversations with empathy and authority - especially during live updates, content releases, or crisis moments.
• Monitor sentiment and feedback, analyze community KPIs, and escalate key insights to internal stakeholders for action.
• Partner with developers, publishing, PR, and regional teams to ensure community initiatives are aligned and on-message.
• Build, lead, and mentor support teams (Gamesmasters, Moderators), fostering a healthy, inclusive, and well-moderated community space.
• Forge strong relationships with content creators, streamers, and high-impact players within the Siege ecosystem.
• Stay ahead of social and digital trends, platform changes, and audience behaviors, ensuring we're always innovating in community engagement.
• Write and localize announcements, blog posts, social media messaging, and platform notifications - delivering them with finesse that feels native to each channel.

Requirements

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5+ years' experience in community management for games or digital entertainment.

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Proven experience managing FPS game communities.

• Based in Montreal area.
• Proven success with community-building initiatives such as live content drops, ambassador programs, and platform activations.
• Comfortable engaging players across Discord, Reddit, YouTube, and Twitter/X.
• Strong command of digital tone and audience engagement - can transform approved messaging into something that feels real, relatable, and on-brand.
• Skilled at interpreting analytics and sentiment to inform decisions and surface player priorities.
• Excellent copywriting and content creation skills.
• Experience supporting live service games, handling real-time crises, and communicating effectively under pressure.
• Bonus: Training in handling sensitive player topics such as mental health and online safety.

Why You?

You’re not just a community manager - you’re a player advocate, a digital storyteller, and a trusted voice between players and developers. You know when to amplify, when to diffuse, and how to build community pride from the ground up.

About Side

Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia.

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.

Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.

Experience our side of life. For more information, visit www.side.inc