Critical Facilities Specialist II (Wed-Sat)(7pm-7am)

The Critical Facilities Technician provides technical and facility support in a 24x7 data center environment, including maintenance and oversight of electrical, HVAC, and building management systems. This role involves proactively ensuring safety, monitoring critical power, cooling, security, and support systems, performing limited maintenance, resolving service tickets, taking operational readings, and identifying and resolving issues to meet or exceed up-time service levels.

Must Have

• Proactively support safety and adhere to all safety procedures.
• Monitor critical power, cooling, security, and support systems to meet up-time service levels.
• Perform limited maintenance tasks on data center heating and cooling systems.
• Monitor, resolve, and update all assigned service tickets.
• Take daily operational readings of mechanical and electrical equipment.
• Proactively identify and resolve issues.
• Ability to multi-task across several different systems and tasks.
• Strong attention to detail to follow documented processes and safety codes.
• Organizational and prioritization skills to manage time efficiently.
• Dedication and desire to learn and grow within the company.
• Customer service mentality.
• Ability to obtain security clearance via background check.

Good to Have

• Experience (0-2 years) in a critical operations environment.
• Experience (0-2 years) in a data center environment.

Perks & Benefits

• 401(k)
• Employee Stock Purchase Plan
• Medical, Dental and Vision benefits - Day One
• Employee Assistance Program
• Annual Merit Increases
• 2 Weeks Paid Vacation
• 7 Paid Holidays
• Sick Pay
• Professional Development and Training
• Referral program
• Opportunities for overtime work

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Critical Facilities Technician provides technical and facility support in a 24x7 data center environment, including maintenance and oversight of electrical, HVAC, and building management systems. IMDC is looking for self-motivated team members who have a strong sense of urgency, and dedication to your team, our customers and IMDC’s vision.

Responsibilities:

• Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work.
• Monitor IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed up-time service levels.
• Perform limited maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility.
• Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system. Including trouble tickets and customer installations of electrical and physical equipment.
• Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation.
• Proactively identify issues and take the needed steps to resolve them. Assist with service delivery tasks when needed.

What We Offer:

• 401(k), Employee Stock Purchase Plan
• Medical, Dental and Vision benefits - Day One
• Employee Assistance Program
• Annual Merit Increases, 2 Weeks Paid Vacation, 7 Paid Holidays + Sick Pay
• Professional Development and Training
• Referral program

Key Skills, Requirements and Competencies:

• 0-2 years experience in a critical operations environment and/or data center experience preferred, but not required
• Multi tasking - we use several different systems to manage ticket queues and work tasks can change throughout the day
• Attention to detail - ability to understand and follow a documented process and Iron Mountain’s safety code, role is very process driven
• Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time
• Dedication & desire to learn - we would like you to grow your career within Iron Mountain
• Customer service mentality - we are customer obsessed
• Opportunities for overtime work will be available.
• Working hours are varied and nights, weekends and holidays may be required.
• The ability to obtain security clearance via government or other agency background check may be required for customer support.