Customer Engagement Consultant

We are seeking a highly skilled and experienced professional to join our team. The ideal candidate will possess a broad range of competencies and be able to employ various theories, concepts, principles, and methodologies to handle assignments involving complex features. You will be responsible for independently planning and completing assignments with minimal guidance, ensuring overall technical soundness. Your in-depth knowledge in your own discipline, coupled with a basic understanding of related disciplines, will enable you to offer new perspectives on existing solutions and act as a valuable resource for less experienced colleagues.

Responsibilities:

• Develop, implement, and distribute monthly high-value newsletters to customers, ensuring timely and relevant communication
• Create and distribute an internal newsletter with sales and marketing teams, highlighting new customer advocacy initiatives and successes
• Create an external Customer Advocacy Newsletter, showcasing activities and engagement opportunities
• Manage and grow the customer community by planning and executing customer-centric events, including monthly customer-led webinars and 1-to-many peer reference calls
• Track and report on customer participation in marketing activities, analyzing utilization data and impact on revenue and key metrics
• Drive program awareness and enablement initiatives to ensure internal and external stakeholders are informed and engaged
• Optimize, implement, and maintain customer advocacy platforms for improved usability and effectiveness
• Administer the customer advocacy appreciation program
• Curate and refresh website content to ensure accuracy and relevance
• Ensure Customer Advocacy stories are accessible and available within AI platforms
• Design, launch, and measure programs to grow the marketable customer audience
• Actively contribute to the improvement of existing processes and identify opportunities for innovation and optimization
• Champion and communicate the value of the post-sale customer journey and its impact on marketing to both internal and external audiences
• Develop customer-focused programs and communications that foster increased satisfaction and loyalty
• Lead the end-to-end management of an ongoing webinar series, encompassing planning, execution, and performance analysis measuring marketing influence

Requirements:

• 4-7 years of proven work experience in a relevant role, preferably in customer engagement or customer marketing
• Bilingual English & Spanish
• Demonstrated ability to apply a wide range of theories, concepts, principles, and methodologies to assignments with complex features
• Exceptional organizational skills and the ability to work independently, taking ownership of tasks and delivering results within established timelines
• Proficient in developing newsletters and creating engaging content that resonates with the target audience
• Ability to create engaging and compelling content across various platforms, demonstrating strong copywriting skills.
• Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams
• A track record of driving process improvements and contributing to the overall growth and success of customer engagement initiatives
• Exceptional project management skills required Monday.com and Jira experience a plus
• Experience with Google Analytics required

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

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By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.