Customer Relations Manager M/F

Netexial, a major industrial laundry player since 1923, supports companies in outsourcing the cleaning of professional clothing and linen. With 25 sites in France, they manage linen rental/maintenance and delivery. They are seeking a Customer Relations Manager for their Carpiquet - Caen agency. This role involves managing customer relationships and follow-up, leading a team of Customer Relations Officers and Service Delegates, and ensuring high service levels. The position requires a Bac +2 degree in customer relations or SME management and experience in team management.

Must Have

• Manage a team of Customer Relations Officers and Service Delegates
• Monitor service indicators
• Participate in meetings, debriefs, and lead personalized employee interviews
• Respond to customer needs (reception and telephone support, order taking, billing follow-up)
• Record, process, or transmit customer requests/complaints and internal requests
• Understand and analyze customer problems
• Create and develop a trusting relationship with customers
• Advise the customer on products adapted to their profile
• Work in tandem with a Customer Account Manager and perform administrative tasks resulting from their client appointments
• Work in team/relation with all site departments (production, warehouse, and distribution)
• Bac +2 degree in Customer Relationship Management or SME Management
• Comfortable with telematics (CRM...) and computer tools (Excel, Word)
• Experience in team management
• Autonomous, organized, rigorous, excellent interpersonal skills, strong sense of customer service, listening skills, and empathy

Good to Have

• Mastery of AS400

Perks & Benefits

• Health insurance
• Providence
• Works Council
• Time savings account
• Profit sharing
• RTT (Reduction of Working Time)
• Meal allowances

Company Description

Discover an amazing professional world!

Since 1923, a major player in industrial laundry, has supported companies wishing to outsource the cleaning of their professional clothing and linen.

More than 50,000 clients from industry, hotels-restaurants, artisans, and local businesses trust us.

Our 25 sites in France manage linen rental/maintenance and delivery with the ambition of providing the best level of service.

The only expert in this market to create clothing, our ranges combine comfort, style, and safety, adapted to the specificities of each profession. The traceability of our items brings unique added value to our service.

As part of our CSR policy, 100% of linen is recycled to other industries, and we continue our commitments to energy transition.

https://www.youtube.com/watch?v=aTRufQ3DRBo

https://www.initial-textile.fr/

Job Description

We are looking for an individual for our agency.

Within the site, your role is to ensure customer relations and follow-up in collaboration with the Customer Account Managers, to manage a team composed of Customer Relations Officers and Service Delegates.

Your main missions:

• Manage a team of Customer Relations Officers and Service Delegates.
• Monitor service indicators.
• Participate in meetings, debriefs, and lead personalized employee interviews.
• Respond to customer needs (reception and telephone support, order taking, billing follow-up...).
• Record, process, or transmit customer requests / complaints and internal requests.
• Understand, analyze a customer problem.
• Create and develop a relationship of trust with customers.
• Advise the customer on products adapted to their profile.
• Work in tandem with a Customer Account Manager and carry out the administrative work resulting from client appointments made by them.
• Work in team / in relation with all site departments (production, warehouse, and distribution).

Qualifications

You have a Bac +2 degree in Customer Relationship Management or SME Management and you are comfortable with telematics (CRM...) and computer tools for regular use of Excel and Word. Mastery of AS400 is a plus.

You are also recognized for your experience in team management.

Autonomous, organized, and rigorous, you have excellent interpersonal skills and a strong sense of customer service.

You are recognized for your sense of service, your listening skills, and your empathy.

Compensation

Status: executive

35.5 K€ (gross annual: fixed + variable)

Benefits: Health insurance / Providence / Works Council / Time savings account / Profit sharing / RTT / Meal allowances.

Additional Information

Why join us?

You like dynamic and reactive environments.

Our company has been growing for 10 years in buoyant markets with essential activities.

Our activities are non-relocatable.

Strong human values of team spirit, self-transcendence, and pride in the service of performance and customer satisfaction.

Responsible teams committed to sustainable development.

A benevolent and close-knit working atmosphere.

• [](https://www.youtube.com/watch?v=XZ0g9klzoTE "Videos to watch")

• [](https://www.youtube.com/watch?v=aTRufQ3DRBo "Videos to watch")