Customer Service Advisor H/F

1 Month ago • All levels • Customer Service

Job Summary

Job Description

We are looking for a new talent to join our team. This position is based in Paris and is a hybrid position with telecommuting. Your responsibilities include managing certificates, writing client endorsements, monitoring client portfolio states, collecting values, calculating premiums, taxes and fees, invoicing and tracking payments, managing settlements, processing the updating of capital by client site as part of international programs, establishing reports and dashboards to monitor Marsh France or the network. You must have at least a Bac +2/3 ideally in Law and/or Insurance, business school, or equivalent experience.
Must have:
  • Manage certificates and write client endorsements.
  • Monitor client portfolio states and collect values.
  • Calculate premiums, taxes and fees.
  • Good command of office tools, especially Excel.
  • Fluent in English, both written and oral.
Perks:
  • Opportunities for development.
  • A dynamic and inclusive culture.
  • A wide range of career opportunities.

Job Details

Company:

Marsh

Description:

Nous recherchons un nouveau talent pour rejoindre notre équipe. Ce poste est basé à Paris. Il s'agit d'un poste hybride avec télétravail.

Nous comptons sur vous pour :

  • Gérer les attestations, rédiger les avenants des clients du portefeuille,
  • Suivre les états de parc clients, réaliser la collecte de valeurs,
  • Réaliser les calculs de prime, taxes et honoraires,
  • Facturer et suivre les règlements,
  • Gérer les quittancements (facturation en multi filiales),
  • Traiter la mises à jour des capitaux par site client dans le cadre de programmes à l’international,
  • Etablir les reportings et de tableaux de bord de suivi, pour Marsh France ou le réseau.

Ce que nous attendons de vous :

Titulaire au minimum d’un Bac +2/3 idéalement en Droit et/ou en Assurance, école de commerce, ou expérience équivalente.

  • Vous aimez travailler en équipe et avez le souci de la satisfaction client.
  • Vous avez un bon niveau d’utilisation des outils bureautiques (notamment Excel) et maîtrisez l’anglais couramment à l’écrit comme à l’oral.

Pourquoi nous rejoindre :

  • Nous vous aiderons à développer votre potentiel grâce à nos opportunités de développement, un travail à forte valeur ajoutée et un accompagnement managérial. 
  • Nous favorisons une culture dynamique et inclusive où vous travaillerez avec des collègues talentueux/se pour créer de nouvelles solutions et avoir un impact sur vos collègues, vos clients.
  • Notre envergure nous permet de vous proposer un large éventail d'opportunités de carrière, ainsi que des avantages visant à améliorer votre bien-être.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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About The Company

Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advancedrisk,reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients.

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